Enterprise AI Use Case Success Manager- Remote, NC

First Citizens Bank; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

First Citizens Bank is seeking an Enterprise AI Use Case Success Manager to drive AI initiatives from intake to production with end-to-end ownership of outcomes.

The role sits at the intersection of business and technology, shaping target-state processes with AI/GenAI and delivering measurable value in a governed banking environment. This remote role is hireable in Charlotte, NC and offers opportunities to influence senior stakeholders.

Qualifications

• Bachelor's Degree or equivalent with 4+ years in data management/IT.
• Or High School Diploma with 8+ years in data management or related fields.
• Experience in enterprise risk management or governance is a plus.

Responsibilities

• Own and drive the AI use case portfolio from intake through production with measurable outcomes.
• Redesign processes with AI/GenAI to improve efficiency and decision-making.
• Define a structured value measurement framework and ROI tracking.
• Ensure AI solutions meet governance and risk controls.
• Build rapid PoCs and demos to align stakeholders.
• Define AI-enabled target state processes and choose models; decide build vs. buy.

Skills

Executive stakeholder management

Rapid prototyping

POCs

End-to-end AI delivery

Communication & influence

Governance & Responsible AI

Model Risk Management

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Tools

AWS AI/ML

Snowflake

Vector databases

MLOps platforms

Job description

Overview

This is a remote role that may only be hired in the following location: Charlotte, NC

The Enterprise AI Use Case Success Manager is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. Ideal for an AI enthusiast with a passion for innovation, this role is suited for a self-starter who thrives in ambiguity, brings a consulting mindset, influences stakeholders, and champions AI adoption while helping shepherd solutions from concept to production.

Responsibilities & Qualifications

AI Portfolio Ownership

Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.

Business Process Reimagination Using AI

Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making in alignment with the strategic direction of the business unit.

Value Measurement and ROI Management

Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.

AI Governance

Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes.

Rapid Prototyping and Demo Development

Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build.

AI Solutioning and Target State Design

Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Must be able to structure vague, open-ended problem statements into well-formed AI solutions independently.

Required Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.

Preferred Qualifications

• Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Strong executive stakeholder management experience, including interaction with senior leaders, business executives, and cross-functional leadership teams
• Hands-on experience working with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions
• Demonstrated ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders
• Experience managing portfolios consisting of multiple AI initiatives simultaneously while balancing strategic priorities and delivery timelines
• Experience defining and implementing AI value measurement frameworks, ROI models, and outcome tracking mechanisms
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Excellent communication, facilitation, negotiation, and influencing skills with the ability to gain alignment across diverse stakeholder groups
• Experience working with modern AI and data platforms including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms
• Demonstrated ability to lead through ambiguity, influence without authority, and successfully deliver transformational AI initiatives with measurable business impact

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Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.