Enterprise AI Tools Specialist

Fish & Richardson; United States; Remote; USD 103,000 - 129,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonus opportunities

Medical and dental coverage

Paid time off

Tuition reimbursement

Job summary

Fish & Richardson, a premier global IP law firm, is seeking an Enterprise AI Tools Specialist for The Hub, a remote-first group. You will maintain AI tool environments, develop AI-powered tools, and collaborate with both technical and non-technical colleagues to turn ideas into practical solutions.

This role emphasizes user-focused design, training, and governance, with responsibilities spanning licensing, security, and workflow automation.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• Experience working with end-users to gather requirements and independently develop scripts/tools, ideally GenAI or automation.
• Experience developing scripts in PowerShell, Python, or C#.
• Experience creating AI-powered tools.
• Experience with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is preferred.
• Law firm experience is preferred.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and prioritization abilities.
• Ability to meet deadlines and deliver results.
• Team-oriented, adaptable, and organized.
• Proficient in using AI tools per firm standards.

Responsibilities

• Maintain and support AI tool environments for end-users.
• Create AI-powered tools that streamline legal and operational tasks.
• Collaborate with technical and non-technical staff to turn ideas into products.
• Provide escalated AI-related support to end-users and IT staff.
• Vet, standardize, and deploy AI processes as department-wide tools.
• Diagnose and resolve AI tool issues including license, features, prompts, and integrations.
• Configure AI tool settings, access controls, and policies with IT security.
• Advise on tool selection based on platform strengths, cost, and use-case.
• Identify workflow automation opportunities with department leaders.
• Gather feedback to refine training materials and surface new use cases.
• Develop and deliver end-user training content.
• Maintain a unified knowledge base of issues and FAQs.
• Collaborate with helpdesk to triage and resolve AI tickets.
• Monitor feedback channels and translate into improvements.
• Manage license provisioning and lifecycle tracking.
• Monitor usage analytics and report adoption to leadership.
• Ensure data governance compliance across AI platforms.
• Coordinate with security to review data handling.

Skills

Scripting experience

GenAI / automation

AI tools usage

Communication skills

Problem-solving

Deadline management

Team collaboration

Adaptability

Organization

AI platform proficiency

Education

Bachelor’s degree in Computer Science or related field

Equivalent work experience

Tools

PowerShell

Python

C#

Microsoft 365 Copilot

Google Gemini for Workspace

Anthropic Claude for Work

Job description

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish’s team in our fast-paced Information Technology Department as an Enterprise AI Tools Specialist. This role is part of The Hub, Fish’s remote-first group of professionals. Hub employees work primarily from home with no expectation of a regular in-office presence. This is a remote-first position, with a focus on candidates located in MA, DE, NY, CA, DC, MN, TX, GA, and IL.

How Will You Make a Difference?

• Help to maintain and support AI Tool environments to ensure these services remain available to end-users
• Create AI-powered tools/processes that generate value for the firm’s clients by streamlining legal and operational tasks and improving understanding
• Ability to work with technical and non-technical staff to turn ideas into products
• Act as escalated support for AI-related questions from both end-users and IT staff
• Work with end-users to vet, standardize, and deploy AI-related processes as department-wide tools
• Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures across platforms.
• Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards for each platform.
• Advise users on selecting the most appropriate AI tool for a given task based on each platform's strengths, cost, and organizational use-case guidelines.
• Partner with department leaders to identify workflow automation opportunities across the firm approved AI tools.
• Gather and synthesize user feedback across platforms to refine training materials and surface new use cases for leadership consideration.
• Develop and deliver end user training content across varying technical skill levels.
• Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance covering all AI platforms.
• Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets, escalating to vendor support where required.
• Monitor user feedback channels and translate recurring issues into actionable product or training improvements.
• Manage license provisioning, assignment, and lifecycle tracking for firm selected AI tools.
• Monitor usage analytics across platforms to track adoption trends, identify underserved user groups, and report to leadership.
• Ensure compliance with organizational data governance policies across all AI platforms, including data residency, retention, and sharing restrictions.
• Coordinate with the security team to review AI platform data handling and retention practices.

What Will You Bring to the Table?

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Experience working directly with end-users on requirements and then independently developing scripts or small tools, ideally related to GenAI or automation.
• Experience developing scripts in powershell, python, or C Sharp is required
• Experience creating AI-powered Tools is required
• Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired.
• Law firm experience preferred.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and critical thinking abilities especially when balancing competing priorities.
• Proven ability to manage deadlines and consistently deliver results.
• Ability to think both abstract and linear and be solution oriented.
• Ability to work well within a team-oriented environment and contribute to effective team relationships and processes.
• Proficiency in using AI tools in alignment with established practices and standards.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to change and adapt to current and future responsibilities and circumstances, with consistent adherence to firm policies and procedures.

Why Fish?

When you join our team, we offer:

• Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
• A positive culture ranked as one of the best in the country in Vault’s 2026 law firm survey
• The estimated starting pay range is $103,000-$129,000 per year. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, and overall qualifications. The salary range for this position is consistent across all geographic markets.

Our Commitment to Diversity

As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.