Enterprise AI TAM: Deployment, Adoption & Outcomes

fireworksai; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Fireworks AI seeks a Technical Account Manager to be the technical backbone of customer success, guiding onboarding, deployment, and ongoing adoption of our AI inference platform. You will bridge customer engineering teams with Fireworks' product and engineering squads, ensuring successful PoC-to-production transitions and measurable outcomes.

In this hybrid role, you will own the technical narrative for strategic accounts, advise on model selection and optimization, and drive expansion

Qualifications

• 4+ years in a technical, customer-facing role in an enterprise software/AI company.
• Strong technical foundation with APIs and cloud platforms; able to debug integrations.
• Direct production experience with LLMs and model workflows.
• Proven track record managing enterprise relationships end-to-end.
• Excellent written and verbal communication across ML engineers and business stakeholders.
• Able to thrive in a fast-moving, early-stage function; shaping TAM playbook.
• Bonus: experience with inference optimization or open-source model ecosystems.

Responsibilities

• Own post-sale technical relationships from kickoff through go-live, including deployment and security config.
• Partner with field engineering to transition PoC to production successfully.
• Build joint success plans with milestones, owners, and timelines.
• Serve as primary technical point of contact for strategic accounts; advise on model selection and tuning.
• Drive usage against business objectives: latency, cost, model quality, uptime.
• Escalate production issues and maintain runbooks to reduce time-to-resolution.
• Gather customer feedback to inform product roadmaps and drive renewal opportunities.
• Lead quarterly business reviews with technical narratives and expansion opportunities.

Skills

Technical Account Management

Cloud infrastructure (AWS/GCP/Azure)

LLMs in production

Enterprise relationship management

Communication

Ambiguity management

Inference optimization

Model serving infrastructure

Open-source ecosystems

Job description

Fireworks AI seeks a Technical Account Manager to be the technical backbone of customer success, guiding onboarding, deployment, and ongoing adoption of our AI inference platform. You will bridge customer engineering teams with Fireworks' product and engineering squads, ensuring successful PoC-to-production transitions and measurable outcomes.

In this hybrid role, you will own the technical narrative for strategic accounts, advise on model selection and optimization, and drive expansion