Enterprise AI Solutions Manager

SAP; Bellevue (WA); On-site; USD 193,000 - 420,000; Full time

Job summary

SAP in Bellevue is seeking a Data Science Manager to build and lead a team focused on customer support AI and agentic solutions across SAP’s product and support portfolio. You will partner with thousands of SAP support engineers worldwide and drive the strategy for intelligent support tools in preventive, reactive, and value-added scenarios.

Your team will deliver enterprise-grade AI solutions, balancing breakthrough innovation with practical value, while ensuring security, compliance, and high

Qualifications

• 5+ years of experience in enterprise AI & data science.
• 3+ years of experience managing ML engineering teams.
• Proven track record of delivering enterprise-grade AI solutions driven by data-insights.
• Strong understanding of modern software architecture, cloud technologies, agents and AI pipelines.
• Experience with agile development methodologies.
• Excellent stakeholder management and communication skills.
• Knowledge of security and compliance requirements for enterprise software.
• Ability to balance technical depth with strategic thinking.
• Outstanding leadership and team-building skills.
• Knowledge of SAP support ecosystem is a plus.
• Passion for building AI and agentic solutions that make others more productive.
• Fluent in English.

Responsibilities

• Build and lead a team of software, data, security, ML, and MLOps engineers.
• Own the technical strategy and roadmap for intelligent support solutions delivered in your team.
• Drive development of agentic and AI solutions balancing break-through innovation with value.
• Ensure solutions meet enterprise security, compliance, and availability standards.
• Collaborate with Customer Support leadership to understand and address operational needs.
• Manage stakeholder relationships across the support organization.
• Establish ML engineering best practices, code quality standards, and development processes.
• Report on progress and priorities to senior leadership.

Skills

Enterprise AI

ML engineering mgmt

AI solutions

Software architecture

Cloud technologies

Agile methodologies

Stakeholder management

Security & compliance

Leadership

SAP ecosystem knowledge

English

Job description

SAP in Bellevue is seeking a Data Science Manager to build and lead a team focused on customer support AI and agentic solutions across SAP’s product and support portfolio. You will partner with thousands of SAP support engineers worldwide and drive the strategy for intelligent support tools in preventive, reactive, and value-added scenarios.

Your team will deliver enterprise-grade AI solutions, balancing breakthrough innovation with practical value, while ensuring security, compliance, and high