Data Science Manager - Enterprise AI & ML Leader

SAP; Bellevue (KY); On-site; USD 193,000 - 420,000; Full time

Job summary

SAP in Bellevue seeks a Data Science Manager to build and lead a new team focused on customer support AI and agentic solutions, collaborating with SAP support engineers worldwide and serving SAP customers across the product and support portfolio.

You will own the technical strategy, direct ML engineering, and balance breakthrough innovation with value while ensuring security and enterprise readiness. You will report to senior leadership and partner with Customer Support.

Qualifications

• 5+ years of experience in enterprise AI & data science.
• 3+ years of experience managing ML engineering teams.
• Proven track record of delivering enterprise-grade AI solutions driven by data-insights.
• Strong understanding of modern software architecture, cloud technologies, agents and AI pipelines.
• Experience with agile development methodologies.
• Excellent stakeholder management and communication skills.
• Knowledge of security and compliance requirements for enterprise software.
• Ability to balance technical depth with strategic thinking.
• Outstanding leadership and team-building skills.
• Knowledge of SAP support ecosystem is a plus.
• Fluent in English.

Responsibilities

• Build and lead a team of software, data, security, ML, and MLOps engineers.
• Own the technical strategy and roadmap for intelligent support solutions delivered in your team.
• Drive development of agentic and AI solutions balancing break-through innovation with value.
• Ensure solutions meet enterprise security, compliance, and availability standards.
• Collaborate with Customer Support leadership to understand and address operational needs.
• Manage stakeholder relationships across the support organization.
• Establish ML engineering best practices, code quality standards, and development processes.
• Report on progress and priorities to senior leadership.

Skills

Enterprise AI

Data science

ML engineering management

Cloud technologies

AI pipelines

Agile methodologies

Stakeholder management

Security & compliance

Leadership

English fluency

Tools

Cloud platforms

ML tooling

Job description

SAP in Bellevue seeks a Data Science Manager to build and lead a new team focused on customer support AI and agentic solutions, collaborating with SAP support engineers worldwide and serving SAP customers across the product and support portfolio.

You will own the technical strategy, direct ML engineering, and balance breakthrough innovation with value while ensuring security and enterprise readiness. You will report to senior leadership and partner with Customer Support.