Enterprise Account Manager (12 months contract)

Ziff Davis; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Ziff Davis is seeking an Enterprise Account Manager to join the Moz team. This role focuses on developing strong relationships with key clients, advocating for their needs, and ensuring they achieve optimal results using Moz products. Candidates should have 4+ years of experience in account management in the SEO or digital marketing industry, alongside excellent collaboration and problem-solving skills. The position is primarily remote and requires strong communication abilities.

Qualifications

• 4+ years in client-facing or account management role in SEO or digital marketing.
• Strong problem-solving skills and collaboration abilities.
• Experience with Salesforce or similar enterprise-level CRM software.

Responsibilities

• Engage with key stakeholders and ensure a long-term partnership with clients.
• Own the annual subscription renewal process and drive growth through upselling.
• Provide strategic guidance and best practices to clients.

Skills

Customer advocacy

Problem-solving

Collaboration

Tools

Salesforce

Moz products

Job description

Description Position at MOZ Group

ENTERPRISE ACCOUNT MANAGER (12 months contract)

For over two decades, Moz has been a trusted leader in the Search Engine Optimization (SEO) industry. Moz and STAT empower online businesses through SaaS tools and integrations to achieve online visibility and success. Your work will directly impact how businesses succeed online. Your expertise will contribute to helping companies of all sizes boost their online visibility and achieve real growth.

The team is looking for an experienced, proactive, customer-first person to join as an enterprise account manager to work with our largest customers for the Moz product suite. Our Enterprise Account Management team is chartered with developing and owning meaningful customer relationships at multiple organizational levels, providing strategic guidance and training, sharing industry best practices, and ensuring satisfaction, growth, and repeat business for our agency and brand-direct customers.

Are you a passionate problem-solver who will advocate for our customers and uncover additional growth? If so, our account management team and practice is growing quickly, so there is a great opportunity to help build the business and drive strategy to make Moz customers become more successful.

We are an office optional company. This position can be fully remote from anywhere within the United States, Canada, the UK, and the EU. We're also open to having folks be based out of our Vancouver, BC office.

Diversity & Inclusivity. Moz is committed to building diverse teams where people of all identities and backgrounds are welcome, included, and respected.

Responsibilities

• Engage with Moz’s largest customers to understand their strategic needs, build relationships with key stakeholders at multiple levels, and ensure a successful and long-term partnership with Moz
• Serve as a client’s chief advocate and partner within Moz and conduit to Moz resources and value, while securing and growing Moz’s footprint within client organizations
• Train and coach customers, facilitate onboarding and account reviews, and handle and route customer concerns, account issues, and escalated support inquiries
• Own the annual subscription renewal process, drive growth through cross-sell and upsell activities, and ensure high retention for your book of enterprise customers
• Provide strategic guidance and best practices to clients and identify and qualify new opportunities
• Partner with support, operations, subject matter, legal, and finance organizations to ensure customer needs are being met
• Understand and embrace our core values: Transparent, Accountable, Generous, Fun, Empathetic, and Exceptional

Requirements

• Previous experience (4+ years) in a client-facing or account management role in SEO or digital marketing; agency experience a plus
• Proven ability to quickly understand clients’ business and industry to articulate marketing merit and business value
• Comfortable in sales and negotiation situations; can spot opportunities and effectively cross-sell and upsell
• Deep understanding of SEO, SaaS, and/or marketing
• Exceptional team player, with proven ability to influence and build trust with team members
• Strong collaboration skills to foster departmental relationships (excellent communication skills, both written and verbal)
• Highly detail-oriented
• Strong problem-solving skills
• Desire to work in an ever-changing, high-growth environment
• Ability to give and receive feedback and resolve conflicts quickly. Curious and coachable
• Infectious positive attitude and proactive leadership skills
• Experience with Moz products (Local, Pro, or STAT) a plus
• Experience with Salesforce or similar enterprise-level CRM software

About Moz Group

The Moz Group, a subsidiary of Ziff Davis, Inc (NASDAQ: ZD), is a leading provider of marketing technology solutions primarily for small and medium-sized enterprises, with a portfolio of brands across digital media and cloud services.

Our SEO brands include Moz and STAT, Email Marketing brands include Campaigner, iContact, Kickbox, and SMTP, and our Communications brands include Line2 and eVoice.

The Moz Group is committed to building diverse teams where people of all identities and backgrounds are welcome, included, and respected. We work to help close the gender gap in tech and actively recruit from underrepresented groups. We strongly encourage women, gender-diverse people, and minority candidates to apply.

Ziff Davis has achieved a perfect score of 100 in the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI), demonstrating our dedication to maintaining a diverse and inclusive work environment.