Enterprise Account Manager

Matillion; United States Virgin Islands; Sur place; USD 95 000 - 143 000; Plein temps

Avantages offerts par ce poste

Company Equity

25 days PTO

5 days paid volunteering leave

Health Insurance

Life Insurance

Access to mental health support

401k

Résumé du poste

Matillion is hiring an Account Manager to own a portfolio of existing customers, converting flexible billing into annual commitments and turning at-risk accounts into healthy, growing ones. You’ll need technical fluency to discuss the product, but success comes from reading usage, value, and risk profiles and knowing when to escalate.

In this role you’ll run your own book, determine where to focus your time, and engage cross-functionally to resolve issues while driving adoption and outcomes

Qualifications

• Demonstrated book ownership in customer success, account management, or renewals/sales.
• Proven ability to close pricing or contract changes, not just present options.
• Able to discuss data concepts with data teams (SQL, ETL/ELT, CDC).
• Fluent with cloud data platforms (Snowflake, Databricks, BigQuery, Redshift).
• Track record of turning around at-risk customers into healthy accounts.
• Proficient in Salesforce or equivalent CRM for pipeline hygiene and forecasting.
• Organized, autonomous, and resilient when handling churn-risk accounts.

Responsabilités

• Own your book: manage a portfolio of customer accounts, monitor usage and health, prioritize risk or opportunity.
• Be the customer’s trusted advisor; engage technical and business stakeholders on Matillion products.
• Drive adoption and outcomes by expanding use cases and delivering measurable value.
• Convert flexible billing to committed contracts using data-driven business cases and usage trends.
• Diagnose reasons for account struggles and implement remediation plans with the right resources.
• Proactively monitor early signs of decline and intervene before churn risk materializes.
• Collaborate cross-functionally with technical, support, and product teams to resolve issues.

Connaissances

Book ownership

Closing deals

SQL

Data concepts (ETL/ELT, CDC)

Cloud data platforms fluency

Salesforce CRM

Stakeholder management

Outils

Snowflake

Databricks

BigQuery

Redshift

Description du poste

Are you ready to shape the future of data?

Matillion is the company behind Maia, the AI Data Automation platform.

In the AI economy, demand for data is exploding. Manual data engineering can’t keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster.

We started in Manchester and now we’re global - with teams across the UK, US and India.

We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We’re here to make a dent in the universe bigger than ourselves. And we’re looking for people who want to be part of it.

About the role

Most Account Managers present options. You close them.

You'll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible, no-contract billing into committed annual agreements, and turn struggling or at-risk accounts back into healthy, growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product, but success comes from reading a customer's usage, value, and risk profile, and knowing exactly how to act on it. You'll run your own book, make the call on where your time goes, and know when an account needs your full attention versus when it needs an escalation.

What you will be doing

• Own your book: Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status, and prioritizing your effort where the risk or opportunity is greatest
• Be the customer’s trusted advisor: Build lasting relationships with technical and business stakeholders, and act as their go-to expert on how Matillion products fit into their data stack
• Drive adoption and outcomes: Help customers expand their use of Matillion's capabilities and use cases, so our products deliver measurable value
• Convert flexible billing to committed contracts: Identify pay-as-you-go customers ready to move to a committed annual agreement, build the business case using usage trends and value delivered, and close it
• Turn around at-risk accounts: Diagnose why an account is struggling - product adoption, service issues, unmet expectations - build a remediation plan, coordinate the right resources, and track it back to healthy
• Get ahead of risk: Proactively monitor early signs of decline across your book and intervene before an account becomes a churn risk
• Work cross-functionally: Partner with technical, support, and product teams to resolve issues, represent the customer's voice internally, and elevate when an account needs deeper commercial or technical expertise

What we are looking for

• Proven book ownership: Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets
• Closer, not just presenter: You've walked a customer through a pricing or contract change and closed it - not just laid out options
• Technical credibility with data teams: Working knowledge of SQL and core data concepts (ETL/ELT, batch vs. streaming, CDC, data warehouses, data lakes, data modelling), so you can talk to data engineers and architects as a peer
• Cloud data platform fluency: Experience with cloud data platforms such as Snowflake, Databricks, BigQuery or Redshift
• Turnaround experience: A real track record of recovering a dissatisfied or at-risk customer relationship, not just growing accounts that were already healthy
• CRM discipline: Fluent in Salesforce or equivalent - pipeline hygiene, forecasting, and reporting are second nature
• Personal capabilities: Organized under volume, direct with customers when it counts, operates independently with minimal hand-holding, and steady under pressure with frustrated or churn-risk accounts.

At Matillion, we are committed to providing compensation in line with market standards based on the role, job family, job level, and country. This role’s estimated annual salary range is $95,200 - 142,800. Because this role is eligible for variable pay in the form of sales commissions, your total annual on-target annual earnings will be between $136,000 - $204,000. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process.

More about Matillion

We operate a flexible working culture that promotes work-life balance, with benefits including:

• Company Equity
• 25 days PTO
• 5 days paid volunteering leave
• Health Insurance
• Life Insurance
• Access to mental health support
• 401k

Your Safety

Matillion recruiters will only contact you from @matillion.com email addresses. We occasionally work with trusted recruiting partners; they will always tell you they are working on our behalf. We will never ask for money, fees, or bank details at any point in the hiring process. If something feels off, trust that instinct. Don't click any links. Go straight to matillion.com/careers to verify open roles or reach us at [e-mail] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.