Enterprise Account Manager

Qualifacts; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Qualifacts is seeking an experienced Enterprise Account Manager to build and maintain strong relationships with customers. In this role, you will act as a point of contact, managing commercial relationships, and ensuring customer satisfaction while driving account growth.

The ideal candidate will have at least eight years of sales or account management experience, preferably in the healthcare industry, and a Bachelor’s degree. Strong communication skills and a data-driven approach are essential.

Qualifications

• Minimum eight years of sales and/or account management experience.
• Healthcare industry experience.
• Proven performance in achieving KPIs.

Responsibilities

• Act as the Single Point of Contact for key business contacts.
• Manage all commercial relationship items including contract management.
• Develop, communicate, and maintain account plans.

Skills

Effective customer relationship building

Proven prospecting skills

Team player

Strong problem-solving skills

Strong verbal and written communication

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Suite

Job description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance, state reporting, billing, and business intelligence. It serves the entire behavioral health, rehabilitative, and human services market, supporting both non‑profit and for‑profit providers. Qualifacts has a loyal customer base of more than 2,500 customers, representing 75,000 providers who serve over 6 million patients.

Summary

As an Enterprise Account Manager, you will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and driving satisfaction. You will serve as the primary point of contact between the customer and Qualifacts, facilitate cross‑department communication and collaboration, and develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales.

Responsibilities

• Act as the Single Point of Contact (SPOC) for key business contacts (e.g., economic buyers, executives) within existing accounts
• Understand and communicate key performance metrics and partnership outcomes
• Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans, and meet contractual commitments
• Manage all commercial relationship items including contract management, pricing negotiation, renewals, M&A, and expansion
• Handle key administrative tasks including Salesforce administration, data integrity, reporting, and forecasting
• Develop, communicate, and maintain account plans
• Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews
• Maintain high engagement within assigned accounts while encouraging customer champion/referral programs
• Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales
• Conduct initial presentations, explain product and service enhancements, and introduce new products and services
• Prepare necessary paperwork such as amendments, statements of work, or new contracting documents as approved by the legal team
• Collaborate with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity, and forecasts

Qualifications

• Minimum eight years of sales and/or account management experience
• Bachelor’s degree preferred
• Healthcare industry experience
• Proven performance in achieving KPIs

Knowledge, Skills, and Abilities

• Ability to build effective customer relationships
• Proven prospecting skills
• Team player
• Strong problem‑solving, strategic thinking, conflict resolution, time management, and attention to detail
• Capability to work in a fast‑paced environment and meet business SLA’s
• Ability to work independently and manage multiple accounts simultaneously
• Strong verbal and written communication skills
• Proven data‑driven skills
• Proficiency in Microsoft Suite
• Some travel required

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.