Enterprise Account Manager

Summit; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible Time Off

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Match

Parental Leave

Life Insurance

Disability Insurance

Wellness Support

Colocation & Cloud Access

Remote Friendly

Inclusive Culture

Job summary

Summit is seeking an Enterprise Account Manager to own and grow a portfolio of 250-300 enterprise accounts, focusing on retention, expansion, and long-term value. You will partner with customers to identify expansion opportunities and guide them through solution enhancements over time.

This remote-friendly, growth-oriented role rewards proactive engagement, structured account planning, and a focus on expanding recurring revenue while maintaining high customer satisfaction.

Responsibilities

• Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
• Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
• Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
• Own renewal strategy and execution, ensuring retention and long-term account stability
• Partner with internal teams to align solutions with customer needs and priorities
• Monitor account health, usage trends, and risk signals to proactively address churn and contraction
• Maintain accurate forecasting and pipeline visibility for expansion opportunities

Job description

At Summit, we build and operate the infrastructure behind some of the most critical applications in regulated industries. The work is complex, expectations are high, and the environments we support require precision and thoughtful execution.

We specialize in enterprise-class Application Hosting, Managed Services, and Cloud Solutions, with deep expertise in compliance, security, and performance. Our focus is simple: make the complex manageable and deliver technology that works - reliably, securely, and at scale.

As an EnterpriseAccount Manager , you will own and grow a portfolio of existing customers (250-300 accounts), focusing on retention, expansion, and long-term account development. This role is centered on building strong relationships, identifying growth opportunities, and ensuring customers realize ongoing value from Summit’s solutions.

This is a role for individuals who are energized by account ownership and long-term growth, wheremaintainingand expanding recurring revenue directlyimpactsboth customer success and earning potential.

You’llpartner closely with customers to understand their evolving needs,identifyopportunities for expansion, and guide them through solution enhancements over time. Success in this role comes from proactive engagement, strong account planning, and the ability to balance retention with growth.

What You’ll Do:

• Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
• Maintain regular, proactive engagement with customers to understand evolving needs andidentifygrowth opportunities
• Identifyand drive upsell, cross-sell, and service expansion opportunities within existing accounts
• Own renewal strategy and execution, ensuring retention and long-term account stability
• Partner with internal teams to align solutions with customer needs and priorities
• Monitor account health, usage trends, and risk signals to proactively address churn and contraction
• Maintainaccurateforecasting and pipeline visibility for expansion opportunities

What You’ll Deliver:

• Strong net revenue retention and growth across your portfolio
• Expansion of recurring revenue through upgrades, add-ons, and new services
• High customer satisfaction and long-term account stability
• Clear account plans with visibility into risks, opportunities, and next steps
• Consistent achievement of retention and growth targets

You’ll Thrive in This Role If You:

• Are comfortable owning long-term customer relationships and revenue outcomes
• Are motivated by performance tied to both retention and expansion of revenue
• Take a proactive, structured approach to account planning and growth
• Canidentifyexpansion opportunities and confidently positionadditionalsolutions
• Balance strong relationship management with a focus on revenue outcomes
• Stay organized and disciplined across multiple accounts and priorities

Bonus Points:

• Experience in account management within infrastructure, cloud, or managed services
• Strong understanding of recurring revenue models
• Experience driving expansion within existing customer bases
• Ability to navigate technical conversations and solution positioning

How We Work at Summit

How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers.

Webuildtheinfrastructurethatkeepsbusinessesrunning.Weneedpeoplewhotakethatseriously,andhavefundoingit.

OurCoreValues:

• Empowerourpeople
• Focusonoutcomes

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match – we invest alongside you
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance – built-in peace of mind
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture – come as you are, do great work

Compensation & Earnings Potential

This role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-basedcomponenttied to net revenue retention and account growth, rewarding both stability and expansion.

With clear targets and accelerator opportunities tied to performance, strong account management and expansion efforts directly translate into increased earnings.

Earn a base salary of $85,000 – $105,000 annually. Combined with the commission plan, you have the opportunity to double your base salary through strong performance. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table, and where you want to grow.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail].