Enterprise Account Manager

Newforma; Pennsylvania; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the AECO industry, Newforma is seeking an experienced Enterprise Account Manager to nurture existing client relationships and drive upsell opportunities. The ideal candidate will bring extensive account management experience, exceptional communication skills, and a passion for delivering client-focused solutions. Join a collaborative culture that fosters innovation and values your input.

Benefits

Career development opportunities

Collaborative team environment

Flexible working conditions

Qualifications

• 6-10 years of proven Account Management experience.
• Ability to communicate effectively at all organizational levels.
• Expertise in managing multiple projects with attention to detail.

Responsibilities

• Develop and execute growth game plans for accounts.
• Negotiate renewal processes and contract strategies.
• Serve as the primary point of contact for customer relations.

Skills

CRM Software

Organizational Skills

Scheduling and Planning

Sales and Upselling

Time Management

Education

Bachelor's degree in business, engineering, construction management, or a related field.

Tools

Microsoft Office Suite

Salesforce

Job description

Looking for a career where your work makes a real impact? At Newforma, we empower architects, engineers, and contractors to deliver better projects with less stress. Our software connects over 500,000 professionals across 16+ million projects worldwide to the information they need, quickly and easily.

When you join Newforma, you become part of a team that values innovation, collaboration, and simplicity. We’re passionate about solving complex challenges for the AECO industry while fostering a supportive environment where your ideas matter. Ready to make a difference? Join us and help professionals around the world work smarter every day.

Newforma is currently seeking an experienced Enterprise Account Manager with a proven track record of significant over-quota achievement to join our Enterprise team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of customers to generate up-sell opportunities within the base. The right candidate will be a “farmer” at heart, who has hands-on experience of managing a portfolio of 30+ clients, for both the Renewal and Add-ons. If you have the drive, confidence and account management expertise required, we’d love to speak with you.

In this role, your responsibilities will include:

• Be the primary point of contact, voice for the customer, and build long-term relationships.
• Develop and execute a game plan to grow your accounts through upsell opportunities.
• Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from our products.
• Help customers through phone, email, online presentations, screen-share and in-person meetings
• Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of Newforma products and services.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Work with our Customer Success Managers to monitor and analyze client’s usage of our products. Work with CSMs and clients to create a plan to increase adoption.
• Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships

Requirements for the position include:

• 6-10 years of proven Account Management or other relevant experience working directly with existing clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at using the Microsoft Office Suite and Salesforce. Experience with Newforma products, Autodesk products, Trimble, Procore and other AECO specific software is preferred.
• This is a remote, full-time, customer-facing position with expected travel of 30%.

Nice to have qualifications for this position include:

• Bachelor's degree in business, engineering, construction management, or a related field.
• Experience working in the construction industry, either at a firm or a software company.

Why Work at Newforma?

• Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
• Global impact: Our tools are used on over 16 million projects worldwide.
• Collaborative culture: Work alongside talented teammates who value your input.
• Room to grow: We support your career development through learning opportunities and mentorship.
• Innovation at its core: Be part of a company that’s always evolving to meet industry needs.
  

Qualifications

Skills

Required

CRM Software

Expert

Organizational Skills

Expert

Scheduling and Planning

Expert

Sales and Upselling

Expert

Time Management

Expert

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.