Enterprise Account Manager

Necessary Ventures; Dallas (TX); Hybrid; USD 99,000 - 121,000; Full time

Benefits offered by this job

Equity

$40K Commission

Job summary

Nevoya is hiring an Enterprise Account Manager in Dallas, TX. The role owns and grows relationships with our largest customers, driving revenue across current accounts and coordinating across sales, operations, and customer experience.

You will lead QBRs, track health metrics, expand margins, and multi-thread leadership across enterprise accounts to build durable, multi-year partnerships. You will act as the primary contact for a portfolio of strategic accounts, manage renewals, upsell

Qualifications

• 7+ years in account management, customer success, or revenue roles in freight/logistics.
• Proven ability to grow revenue within existing accounts, not just maintain them.
• Strong comfort owning both relationships and the numbers (margin, pricing).
• Experience running structured account reviews (QBRs) and following through on actions.
• Excellent organization to manage a portfolio of accounts with competing priorities.

Responsibilities

• Own net revenue growth across your account portfolio year over year and quarter over quarter.
• Drive upsell and cross-sell within existing accounts, including new lanes and service lines.
• Manage renewals and protect account revenue through contract expirations.
• Serve as primary contact for inquiries and escalations, meeting response time targets.
• Maintain a healthy issue backlog and manage resolution time by severity.
• Run scheduled account touchpoints and check-ins on a consistent cadence.
• Prepare and deliver QBRs and scorecards with accurate data.
• Track action items from QBRs and close them before the next review.
• Monitor account margin and identify opportunities for improvement over time.
• Lead rate renegotiations and cost-to-serve reduction initiatives.
• Capture accessorial and detention revenue owed but often missed.
• Map stakeholders to build multi-threaded relationships beyond a single contact.

Skills

Enterprise account management

Revenue growth

Cross-functional collaboration

Contract negotiations

QBRs and account reviews

KPIs and health scores

Data-driven decisions

EDI/API integrations

Education

MBA or other advanced degree

Job description

About Nevoya

Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.

Location

Dallas, TX

Employment Type

Full time

Location Type

Hybrid

Department

Commercial

Compensation

• Estimated Base Salary: $110K
• Offers Equity
• $40K Commission

About The Role

Nevoya is looking for an Enterprise Account Manager to own and grow relationships with our largest and most strategic customers. This role is responsible for driving revenue growth within current accounts, managing day to day customer relationships, and building the kind of trust that turns a single lane into a multi lane, multi year partnership.

You will be the primary point of contact for a portfolio of enterprise accounts, balancing tactical issue resolution with longer term account strategy. This includes running QBRs, tracking account health, expanding margin, and multi threading into enterprise accounts so relationships do not live or die with one contact.

This is a highly cross functional role that touches sales, operations, and customer experience, and is well suited to someone who enjoys owning outcomes end to end.

What You'll Do

• Own net revenue growth across your account portfolio, tracking growth year over year and quarter over quarter
• Drive upsell and cross sell opportunities within existing accounts, including new lanes and service lines
• Manage renewals and protect account revenue retention through contract expiration
• Serve as the primary point of contact for customer inquiries and escalations, meeting response time targets
• Maintain a healthy issue backlog and manage resolution time by severity
• Run scheduled account touchpoints and check ins on a consistent cadence
• Prepare and deliver QBRs and scorecards on time and with accurate data
• Track action items generated in QBRs and drive them to closure before the next review
• Monitor account level margin and identify opportunities for margin improvement over time
• Lead rate renegotiations and cost to serve reduction initiatives
• Capture accessorial and detention revenue that is owed but often missed
• Map stakeholders across each account to build multi threaded relationships beyond a single point of contact
• Manage executive level touchpoints and reduce the frequency of escalations requiring senior leadership involvement
• Build and maintain an account health score incorporating volume, margin, service, and satisfaction
• Identify and resolve score impacting incidents, including appeals when appropriate
• Track NPS or CSAT per account and generate customer references and case studies
• Drive EDI and API integration completion for accounts, minimizing exceptions post launch
• Reduce service failures and improve customer effort by proactively identifying and implementing account improvements

What You'll Bring To The Table

• 7 plus years of experience in account management, customer success, or a related revenue owning role, ideally in freight, logistics, or supply chain, with a focus on enterprise or large strategic accounts
• A track record of growing revenue within existing accounts, not just maintaining them
• Comfort owning both the relationship and the numbers behind it, including margin and pricing
• Experience running structured account reviews such as QBRs, with the discipline to follow through on action items
• Strong organizational skills to manage a portfolio of accounts with competing priorities
• Ability to multi thread within enterprise accounts and build relationships beyond a single contact
• Comfort with data, including tracking KPIs, building simple health scores, and spotting trends
• Excellent written and verbal communication skills, with the ability to navigate difficult conversations and escalations calmly
• A proactive mindset, identifying and solving problems before they become escalations

Desired Experience

• Familiarity with EDI and API integrations in a logistics or TMS environment
• Experience with drayage, intermodal, or asset based trucking operations
• Exposure to contract negotiation or pricing strategy
• Experience building or maintaining account health scoring frameworks
• MBA or other advanced degree

At Nevoya, we believe diverse teams build better solutions.

We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.

If you have any other questions please email our Recruiting Team directly @

[e-mail]

Compensation Range: $110K