Enterprise Account Manager

ScreenCloud; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Comprehensive health coverage

Work From Anywhere stipend

Job summary

ScreenCloud is seeking an Enterprise Account Manager to own a portfolio of Enterprise customers, drive retention and expansion, and act as a strategic commercial partner. You will protect ARR while identifying and closing growth opportunities, with a quarterly expansion quota and a focus on measurable adoption and ROI.

You will build mutual success plans, nurture multi-threaded relationships, and collaborate with Sales, Product, Marketing, Solutions Engineering, Professional Services, and

Qualifications

• Proven experience in Enterprise Account Management, Customer Success, or similar SaaS role.
• Strong commercial acumen with experience identifying opportunities, building business cases, negotiating, and closing expansion.
• Strategic account management experience including planning, multi-threading, executive engagement.
• Ability to manage a large, dynamic book of business with risk and opportunity weighting.
• Excellent discovery, negotiation, presentation skills with ability to influence C‑level stakeholders.
• Experience using modern CRM, customer success tools, product analytics, and AI tools.

Responsibilities

• Own retention, renewals, churn/contraction, and expansion across an Enterprise book, including a quarterly expansion quota.
• Act as a strategic and commercial advisor, aligning ScreenCloud to customer priorities and driving adoption, value, and ROI.
• Develop and execute strategic account and Mutual Success Plans, identifying goals, risks, whitespace, stakeholders, and growth paths.
• Build multi-threaded relationships across organizations from champions to executives.
• Qualify and close expansion opportunities, guiding negotiations to closure.
• Lead strategic conversations (QBRs/EBRs) focused on outcomes, value, and future priorities.
• Maintain expansion pipeline and forecast with clear strategies, steps, and risks.
• Leverage AI and customer data to prioritize a larger portfolio and improve engagement.
• Collaborate cross-functionally to drive customer and commercial outcomes.
• Share best practices, including AI-enabled workflows and commercial approaches.

Skills

Enterprise AM

Customer Success

SaaS sales

Executive engagement

Negotiation

CRM proficiency

AI tools

Tools

CRM

Product analytics

AI tools

Job description

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving.

We believe AI is reshaping how we work. The playbook is still being written, and we find that exciting. We're building a company where AI empowers every team member to have outsized impact and we're looking for people who share that vision.

We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals,

The Role:

We are looking for a confident, commercially‑mindful, and tech‑savvy Enterprise Account Manager to own a portfolio of Enterprise customers and drive both retention and expansion. You'll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets.

This is not a traditional relationship‑management role. You'll act as a strategic and commercial partner to your customers — understanding their business priorities, building multi‑threaded relationships, demonstrating measurable adoption, value, and ROI, and translating customer goals into opportunities to deepen their partnership with ScreenCloud.

At ScreenCloud, we're building an AI‑first Customer Success organization. You'll use AI to work more efficiently, uncover insights across a larger book of business, strengthen account planning, identify risk and whitespace, prepare for strategic conversations, and prioritize where your time can have the greatest commercial impact. We don't expect perfection, but we do expect curiosity, experimentation, and a willingness to evolve how you work.

Responsibilities:

• Own retention, renewals, churn/contraction, and expansion across an Enterprise book of business, including accountability for a quarterly expansion quota.
• Act as a strategic and commercial advisor, connecting ScreenCloud to customer priorities and driving measurable adoption, value, and ROI.
• Build and execute strategic account and Mutual Success Plans, identifying customer goals, risks, whitespace, stakeholder relationships, and paths to growth.
• Build strong multi‑threaded relationships across customer organizations, from day‑to‑day champions to executive stakeholders.
• Proactively identify, qualify, and close expansion opportunities, leading commercial conversations from discovery through negotiation and close.
• Lead strategic customer conversations, including QBRs/EBRs and renewals, centered on business outcomes, value realized, and future priorities.
• Maintain an accurate expansion pipeline and forecast, with clear deal strategies, next steps, and risks.
• Use AI, customer data, and insights to prioritize a larger portfolio, identify risk and growth signals, and improve account planning and customer engagement.
• Collaborate cross‑functionally across Sales, Product, Marketing, Solutions Engineering, Professional Services, and Support to drive customer and commercial outcomes.
• Share best practices, including AI‑enabled workflows and commercial approaches, to help elevate team performance.

Requirements:

• Proven experience in Enterprise Account Management, Customer Success, or a similar SaaS role, with demonstrated success owning retention and expansion targets.
• Strong commercial acumen with experience identifying opportunities, building business cases, negotiating, and closing expansion business.
• Strategic account management experience, including account planning, multi‑threading, executive engagement, and value/ROI realization.
• Ability to manage and prioritize a large, dynamic book of business based on customer risk, opportunity, and potential.
• Excellent discovery, communication, negotiation, and presentation skills, with the ability to influence C‑level stakeholders.
• Strong analytical judgment and comfort using customer, product, and commercial data to inform decisions.
• Experience with modern CRM, Customer Success, product analytics, and AI tools.
• Highly organized, proactive, collaborative, and comfortable operating in a fast‑paced environment.

Interview Process and Experience

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final

Hybrid Friendly Working: 2-3 days in Office

Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

• Take the Time You Need - Unlimited paid time off to rest, recharge, or explore
• AI As Standard - You'll have access to the AI tools you need to work the way we're describing. We don't ask you to work with AI and then make you fight for a license.
• Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom
• Work From Anywhere - Up to one month a year to work remotely from any location in the world
• Home Office Boost - Stipend to set up your ideal remote workspace
• Flexible Hours - Work when you're most productive with our flex-time approach
• Future You, Funded - 401(k) plan to help you plan and save for the future
• Family First - Generous, enhanced parental leave for all parents
• Grow With Us - Personal development budget to fuel your learning and career growth
• Comprehensive Health Coverage - Private medical insurance including dental and vision care
• Peace of Mind - Disability, life, and income protection for life's unexpected moments.