Enterprise Account Executive

Astound; Boston (MA); On-site; USD 78,000 - 86,000; Full time

Job summary

Astound is seeking an Enterprise Account Executive in the Boston area for outside sales to commercial customers, from medium to large and enterprise segments. You will identify new opportunities, define customer needs, prepare proposals and close deals, while coordinating installs and supporting teams.

Responsibilities include maintaining product knowledge, delivering excellent customer service, and traveling as required.

Qualifications

• 2-5 years prior experience managing business accounts in sales or customer service.
• Experience selling to enterprise/business customers including government accounts.
• Ability to sell to C-level executives.
• Strong written and verbal communication skills.
• Willingness to travel and work flexible hours.

Responsibilities

• Outside sales of Astound business services to commercial accounts (Fiber Internet, Voice, Hosted Voice).
• Focus on enterprise prospects with advanced network/IT needs.
• Convey order information to support teams and ensure accuracy within 48 hours.
• Complete sales transactions and schedule installations as directed by engineering/construction.
• Maintain up-to-date knowledge of Astound Broadband products and promos.
• Provide exceptional customer service at all times.
• Submit sales claims within required timeframes.
• Projects professional business demeanor with integrity.
• Other duties as assigned.

Skills

Enterprise sales

Customer relationships

Communication skills

Independent worker

Travel flexibility

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Enterprise Account Executive is responsible for outside sales to commercial customers, including medium, large and/or enterprise business customers of both internet & telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.

• Outside sales of Astound business services including Fiber Internet, Voice, Hosted Voice and other related products to business accounts in assigned geographical areas.
• Focus on enterprise prospects with advanced network and IT requirements
• Conveys order information politely and efficiently to support personnel and ensures all order information is entered accurately and within 48 hours.
• Completes all sales transactions, providing the customer with a scheduled installation which has been stipulated by engineering and construction.
• Completes all paperwork and agreements accurately, legibly and thoroughly.
• Maintains and demonstrates a current knowledge of Astound Broadband products, programming and promotional offers.
• Provides exceptional customer service at all times.
• Submits sales claims for unpaid completed sales within the allotted time frame.
• Projects a professional business manner and operates with a high degree of integrity.
• Other duties as assigned

What You Bring to the Table:

• 2-5 years prior experience managing business accounts in either a sales or customer service environment preferred.
• Demonstrated success in telecommunications and internet sales to end-user customers, including large business customers and government accounts using relationship management and system sales concepts
• Ability to sell to C level executives within an organization
• 1-2 years of practical, hands-on experience canvassing or cold-calling small and medium sized business customers strongly preferable.
• Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand the features and benefits of all Astound Broadband products and the pricing and promotional offers available.
• Ability to work within Microsoft Office applications, such as Word, Excel, PowerPoint and Outlook.
• Must be able to work independently, with minimal supervision.
• Excellent detail orientation and follow through skills.
• Strong discretionary skills, as this position will have access to and work with information of a confidential nature.
• Frequent to continuous driving, walking, bending and reaching.
• Occasional exposure to inclement weather.
• Occasional to frequent exposure to uneven surfaces, hills, stairs, heights
• Occasional use of standard office equipment such as computers, phones, copiers, etc.
• Frequent to extensive local travel.
• Ability to lift and carry up to 20 pounds on a frequent basis (sales materials).
• Position requires flexibility to work within non-standard business hours ranging between 8 a.m. and 9 p.m. within all 7 days per week to ensure sales quota is met.
• Education: High school diploma or equivalent

Base Salary: The base salary for this position ranges from $78,000 to $86,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment range up to or over $32,400 (Enterprise Account Executive). Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets by offering uncapped commission structure.