Enterprise Access Management Analyst

RGA; Creve Coeur (MO); On-site; USD 57,000 - 82,000; Full time

Job summary

RGA is a Fortune 200 company focused on life- and health-related solutions. This role delivers logical access to meet business needs, guiding clients to correct access profiles and supporting IAM processes with strong customer service and security awareness.

Under supervision, you will manage tickets, participate in risk discussions, and contribute to continuous improvement while ensuring timely, compliant access provisioning across the organization.

Qualifications

• 2+ years in Service Desk or technical user support.
• 2+ years IT Support, Access or Identity Management experience.
• Associate’s degree or related experience required.
• BA/BS preferred or equivalent experience.
• Experience with ServiceNow, Active Directory and file share permissions.

Responsibilities

• Provision systems access for the workforce per policy.
• Handle Enterprise Access Management tickets with timely responses.
• Respond to inquiries via email, phone, IM, or in person with updates.
• Support ongoing IAM process improvements and efficiencies.
• Maintain customer satisfaction while upholding security.
• Advise stakeholders on risk and compliance requirements.
• Participate in on-call rotation and weekend coverage.

Skills

Identity Management

Access controls

Customer service

Communication skills

Multitasking

Team collaboration

Education

Associate’s degree or related experience

BA/BS or equivalent

Tools

ServiceNow

Active Directory

File Share Permissions

Job description

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Under general supervision, deliver logical access to meet business needs. Ensure access requests are processed and completed within a defined response timeframe and in accordance with corporate policies. Provide guidance to clients with identifying the correct access profile. Assist in the development of access related process and procedures. Participate in the reporting and User Access Review processes using the RGA's Identity and Access Management systems.

Principle Duties

• Steward the provisioning of systems access for the RGA workforce in strict adherence to written security standards and operational policy.
• Responsible for direct handle of Enterprise Access Management tickets within efficient timing to best protect RGA access.
• Respond to business inquiries communicated through email, phone, IM, or walk-up and communicate with customers by providing updates on incidents / requests.
• Contribute to on-going EAM process improvements and operational efficiencies.
• Maintain the culture of customer satisfaction and security. When conflicts between these ideals occur, successfully provide resolution that achieves both goals.
• Work with internal clients to assess risks and associated compliance requirements, and provide guidance and advise for stakeholders to make decisions
• Rotational Holiday/ Weekend coverage
• Take On Call Rotation as needed
• Perform other duties as assigned.

Education

Required

• Associate’s degree or related experience

Preferred

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience Preferred

Work Experience

Required

• 2+ years in Service Desk or technical user support
• 2+ years of IT Support, Access or Identity Management Experience

Preferred

• 5+ years' Service Desk or technical user support experience

Skills & Abilities

Required

• Ability to evaluate Access Management objectives and feasibility. Required
• Ability to set goals, multitask and prioritize workload
• Ability to be flexible when needed, take initiative, and demonstrate accountability
• Adept at oral communications, verbal communications, and customer service skills
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
• Can resolve application / IT issues through troubleshooting with minimal assistance
• Independent problem-solving, self-direction and documentation skills
• Ability to work well within a team environment and participate in department projects

Technical Skills

Required

• Service Now or similar ticket system experience
• Active Directory experience
• Experience with File Share Permissions

Preferred

• Insurance industry knowledge

#LI-CW1

#LI-Onsite

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range:

$57,300.00 - $81,870.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.