ENT Patient Experience Coordinator

wrshealth; Town of Goshen (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

ENT Specialty Care is seeking a Medical Practice Patient Coordinator in Goshen, NY to enhance patient experiences in a busy Otolaryngology practice.

The role involves managing clinicians' schedules, front-desk duties, insurance verification, copay collection, and ensuring accurate medical records to support physicians and patients.

A Bachelor’s degree and healthcare experience are preferred; strong communication, organization, and empathy are essential in a 8:30 AM–5:00 PM schedule.

Qualifications

• Bachelor's degree in Business Administration, Healthcare, or related field.
• Experience in a medical office or healthcare setting preferred.
• Proficient with EHR and scheduling software.
• Excellent interpersonal and written/verbal communication.
• Strong organizational skills and attention to detail.
• Empathetic, patient-centric customer service.
• Knowledge of medical terminology, insurance billing, and healthcare regulations.

Responsibilities

• Manage multiple schedules for several clinicians.
• Answer a multi-line phone system.
• Maintain a professional waiting room.
• Collect co-pays/deductibles/co-insurance; verify insurance and prior authorizations.
• Chart check for patients to ensure test results/imaging are available prior to appointments.
• Ensure medical documents are complete and accurate.
• Manage patient intake/check-in process.
• Other activities that promote efficient operations of a medical office.
• Provide helpful and supportive assistance to patients and physicians to ensure a positive experience.

Skills

Interpersonal communication

Written communication

Customer service

Organizational skills

Empathy

Healthcare terminology

Insurance knowledge

Education

Bachelor's degree in Business Administration or Healthcare

Tools

EHR systems

Scheduling software

Job description

ENT Specialty Care is seeking a Medical Practice Patient Coordinator in Goshen, NY to enhance patient experiences in a busy Otolaryngology practice.

The role involves managing clinicians' schedules, front-desk duties, insurance verification, copay collection, and ensuring accurate medical records to support physicians and patients.

A Bachelor’s degree and healthcare experience are preferred; strong communication, organization, and empathy are essential in a 8:30 AM–5:00 PM schedule.