Enrollment Training Lead - Field Markets

WelbeHealth; Los Angeles (CA); On-site; USD 90,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO 17 days

12 holidays observed

401K with match

Advancement opportunities

Job summary

WelbeHealth is seeking an Outreach and Enrollment Training Manager to onboard and train O&E resources as we expand into new markets and strengthen existing ones.

You will develop, implement, and evaluate field training for Outreach Specialists, O&E Coordinators, and Enrollment Specialists, traveling up to 75% of the time to WelbeHealth markets while partnering with MOE Directors to meet enrollment and quality metrics.

Qualifications

• Bachelor’s degree in relevant field, professional experience may be substituted.
• Minimum of five years of experience in Medicare, Medicaid, or PACE sales or training.
• Experience developing and delivering training content for sales teams.
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.
• Must be willing to work a varied schedule that may include evening nights and weekends.

Responsibilities

• Guide the success of new markets after onboarding, training all new staff, as measured by the first 3 months of enrollments
• Train and assist team members who are underperforming – 100% of team members on a PIP should be guided by this team
• Train and assist all new MOE team members through travel to new and existing markets to provide high-touch, in-the-field training for Outreach Specialists, O&E Coordinators, and Enrollment Specialists (travel up to 75% of the time)
• Serve as interim as needed when there are vacancies in a market resulting in growth constraints
• Provide ongoing classroom training both virtually and in person for O&E roles, including Independent Outreach Associates and Brokers
• Assist in creating and implementing training programs for the O&E team, including standardization and consistent delivery of high-quality learning

Skills

Sales

Training development

Data-driven

Team leadership

Evening/weekend availability

Education

Bachelor's degree

Job description

WelbeHealth is seeking an Outreach and Enrollment Training Manager to onboard and train O&E resources as we expand into new markets and strengthen existing ones.

You will develop, implement, and evaluate field training for Outreach Specialists, O&E Coordinators, and Enrollment Specialists, traveling up to 75% of the time to WelbeHealth markets while partnering with MOE Directors to meet enrollment and quality metrics.