Enrollment Success Associate

Vertex Education; Chandler (AZ); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

Vertex Education seeks an Enrollment Success Specialist to coach campus registrars, optimize the enrollment funnel, and translate on-the-ground realities into actionable insights for leadership.

You will drive top-funnel enrollment, guide staff through complex family scenarios, and troubleshoot PowerSchool and enrollment platforms to unblock operations while ensuring data integrity and high conversion rates across campuses.

Qualifications

• Proven experience in a K-12 school admissions, enrollment, or registrar role.
• Demonstrated success in training, coaching, or mentoring colleagues to drive adoption of new processes or systems, especially without direct authority.
• Proficiency using a CRM platform (HubSpot preferred) to manage communication, track lead progression, and maintain pipeline health.
• Strong analytical skills with experience using spreadsheets (Excel, Google Sheets) or BI tools to analyze data, identify trends, and report on key metrics.
• Experience in a support-oriented role, diagnosing user-reported issues and providing clear, timely solutions to resolve operational challenges.
• Excellent interpersonal and communication skills, with a track record of building trust and collaborative relationships with stakeholders at multiple levels.
• Meticulous attention to detail, particularly regarding data entry and process documentation to ensure system integrity.

Responsibilities

• Provide one-on-one coaching to help campus staff navigate complex family scenarios and troubleshoot enrollment workflow challenges.
• Conduct regular pipeline reviews with campus teams to identify stalled applicants, reinforce process standards, and ensure data integrity.
• Develop and maintain state-specific knowledge base articles and process guides to empower registrars with self-service resources.
• Execute multi-channel outreach cadences (calls, texts, emails) in HubSpot to guide prospective families from initial inquiry to a submitted application.
• Serve as a trusted point of contact for interested families, answering questions about the school and enrollment process to build confidence.
• Implement re-engagement campaigns to nurture and reactivate leads that have stalled in the pre-application phase.
• Log all family interactions and their outcomes accurately and promptly in HubSpot to maintain a clean data foundation for analysis.
• Represent the school at marketing and enrollment events by hosting booths, engaging families, and converting interest into qualified applications.
• Identify and secure opportunities for the school to participate in community events, increasing visibility and enrollment pipeline growth.
• Support grassroots outreach efforts by distributing marketing materials and building awareness in targeted community locations.
• Manage and resolve a daily queue of registrar support requests via Zendesk, acting as the frontline expert for all enrollment-related questions.
• Troubleshoot and diagnose issues within Student Information Systems (e.g., PowerSchool) and enrollment platforms to unblock campus staff quickly.
• Provide clear, immediate solutions and workarounds for campus-level enrollment issues while documenting the interaction for future analysis.
• Escalate systemic platform bugs or complex compliance issues to leadership with clear documentation and recommended next steps.
• Serve as backup campus registrar during periods of absence or vacancy, ensuring continuity of enrollment operations and a seamless experience for prospective families.
• Analyze enrollment data from HubSpot and the SIS to identify campus-level performance variations and network-wide patterns of family drop-off.
• Synthesize qualitative observations from campus interactions with quantitative data into actionable reports for leadership.
• Monitor the health and accuracy of enrollment data, proactively coaching campus staff on data entry standards to ensure system integrity.
• Contribute to the continuous improvement of enrollment playbooks by documenting identified process gaps and recurring user challenges.

Skills

K-12 admissions

CRM familiarity

Analytical skills

Communication

Attention to detail

Training/mentoring

Tools

HubSpot CRM

PowerSchool

Zendesk

Excel

Job description

Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference-with us.

Overview

As the Enrollment Success Specialist, you are an influential coach and partner to our Legacy Traditional Schools campus registrars, dedicated to elevating the performance of the entire campus network. Your primary mission is to drive consistent adoption of our enrollment playbooks, own the top funnel enrollment journey, and translate on-the-ground realities into actionable insights for leadership. This role succeeds not through top-down enforcement, but by building trust and credibility as a responsive expert who can troubleshoot systems, guide staff through complex family scenarios, and ultimately improve applicant conversion rates across all schools, ensuring no family gets lost on their enrollment journey.

Essential Functions

Campus Coaching & Process Adherence

• Provide one-on-one coaching to help campus staff navigate complex family scenarios and troubleshoot enrollment workflow challenges.
• Conduct regular pipeline reviews with campus teams to identify stalled applicants, reinforce process standards, and ensure data integrity.
• Develop and maintain state-specific knowledge base articles and process guides to empower registrars with self-service resources.

Family Engagement & Outreach

• Execute multi-channel outreach cadences (calls, texts, emails) in HubSpot to guide prospective families from initial inquiry to a submitted application.
• Serve as a trusted point of contact for interested families, answering questions about the school and enrollment process to build confidence.
• Implement re-engagement campaigns to nurture and reactivate leads that have stalled in the pre-application phase.
• Log all family interactions and their outcomes accurately and promptly in HubSpot to maintain a clean data foundation for analysis.
• Represent the school at marketing and enrollment events by hosting booths, engaging families, and converting interest into qualified applications.
• Identify and secure opportunities for the school to participate in community events, increasing visibility and enrollment pipeline growth.
• Support grassroots outreach efforts by distributing marketing materials and building awareness in targeted community locations.

Responsive Registrar Support

• Manage and resolve a daily queue of registrar support requests via Zendesk, acting as the frontline expert for all enrollment-related questions.
• Troubleshoot and diagnose issues within Student Information Systems (e.g., PowerSchool) and enrollment platforms to unblock campus staff quickly.
• Provide clear, immediate solutions and workarounds for campus-level enrollment issues while documenting the interaction for future analysis.
• Escalate systemic platform bugs or complex compliance issues to leadership with clear documentation and recommended next steps.
• Serve as backup campus registrar during periods of absence or vacancy, ensuring continuity of enrollment operations and a seamless experience for prospective families.

Enrollment Intelligence & Systems Integrity

• Analyze enrollment data from HubSpot and the SIS to identify campus-level performance variations and network-wide patterns of family drop-off.
• Synthesize qualitative observations from campus interactions with quantitative data into actionable reports for leadership.
• Monitor the health and accuracy of enrollment data, proactively coaching campus staff on data entry standards to ensure system integrity.
• Contribute to the continuous improvement of enrollment playbooks by documenting identified process gaps and recurring user challenges.

Required Qualifications

• Proven experience in a K-12 school admissions, enrollment, or registrar role.
• Demonstrated success in training, coaching, or mentoring colleagues to drive adoption of new processes or systems, especially without direct authority.
• Proficiency using a CRM platform (HubSpot preferred) to manage communication, track lead progression, and maintain pipeline health.
• Strong analytical skills with experience using spreadsheets (Excel, Google Sheets) or BI tools to analyze data, identify trends, and report on key metrics.
• Experience in a support-oriented role, diagnosing user-reported issues and providing clear, timely solutions to resolve operational challenges.
• Excellent interpersonal and communication skills, with a track record of building trust and collaborative relationships with stakeholders at multiple levels.
• Meticulous attention to detail, particularly regarding data entry and process documentation to ensure system integrity.

Preferred Qualifications

• Direct experience with the specific enrollment processes and compliance requirements of multi-campus charter school networks.
• Hands-on experience using Student Information Systems (SIS) like PowerSchool or Infinite Campus.
• Familiarity with helpdesk software (e.g., Zendesk) for managing and resolving tiered support requests.
• Experience creating and maintaining documentation such as training guides, process maps, or knowledge base articles.
• Background in a customer success, partner enablement, or internal consulting role focused on driving process adherence and performance improvement.
• Professional fluency in Spanish.

Background Check Requirements

• Background Check Requirements: The incumbent in this position will be required to pass a criminal history background check.
• Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.

Physical Requirements

• This position requires the need to lift objects (up to 25 pounds) on occasion.
• This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.
• Local and in-state travel required.

Be excited to be a part of our team and grow your career with us!

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives.

Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services.

Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.

Be supported in your work by caring leaders and team members who want you to succeed.

Be empowered to make a difference and climb higher and reach farther to change lives through education.

Be well in all aspects of your life from physical, mental, emotional wellbeing to your finances.

• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.

Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference! With an innovative mind, a hungry heart, and engaging spirit you can change lives through education.

Be a part of Vertex Education and let's make a difference together.

Ignite your desire to be the best! At Legacy Traditional Schools, more than 1,300 of the best educators are changing lives of over 27,000 students every day across Arizona, Nevada, and Texas. Whether you're in the classroom, supporting operations, or leading a campus, you'll make a lasting impact by helping students grow academically and personally.

We do things the Legacy way by illuminating our educators' talents, uplifting student success, and fueling our school spirit.

Join our mission-driven team and experience the energy, purpose, and pride that comes with being part of something truly special.

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If you need reasonable accommodation with the careers website, application or the hiring process, please contact us at [e-mail] or 480-270-5438.