Enrollment Success Associate

Legacy Traditional Schools; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental & vision

401(k) with 6% match

Mentoring & training

Job summary

Vertex Education seeks an Enrollment Success Specialist to coach Legacy Traditional Schools campus registrars, driving adoption of enrollment playbooks and optimizing the top of the funnel.

You will work across HubSpot, Zendesk, and SIS systems, provide frontline registrar support, analyze enrollment data to improve applicant conversion, and travel regionally as needed.

Qualifications

• Proven experience in a K-12 school admissions, enrollment, or registrar role.
• Demonstrated success in training, coaching, or mentoring colleagues to drive adoption of new processes or systems, especially without direct authority.
• Proficiency using a CRM platform (HubSpot preferred) to manage communication, track lead progression, and maintain pipeline health.
• Strong analytical skills with experience using spreadsheets (Excel, Google Sheets) or BI tools to analyze data, identify trends, and report on key metrics.

Responsibilities

• Provide one-on-one coaching to help campus staff navigate complex family scenarios and troubleshoot enrollment workflow challenges.
• Conduct regular pipeline reviews with campus teams to identify stalled applicants, reinforce process standards, and ensure data integrity.
• Develop and maintain state-specific knowledge base articles and process guides to empower registrars with self-service resources.
• Execute multi-channel outreach cadences (calls, texts, emails) in HubSpot to guide prospective families from initial inquiry to a submitted application.
• Serve as a trusted point of contact for interested families, answering questions about the school and enrollment process to build confidence.
• Implement re-engagement campaigns to nurture and reactivate leads that have stalled in the pre-application phase.
• Log all family interactions and their outcomes accurately and promptly in HubSpot to maintain a clean data foundation for analysis.
• Represent the school at marketing and enrollment events by hosting booths, engaging families, and converting interest into qualified applications.
• Identify and secure opportunities for the school to participate in community events, increasing visibility and enrollment pipeline growth.
• Support grassroots outreach efforts by distributing marketing materials and building awareness in targeted community locations.

Skills

CRM management

Staff coaching

Data analysis

HubSpot

Zendesk

PowerSchool

Excel/Google Sheets

Communication

Tools

HubSpot

Zendesk

PowerSchool

Infinite Campus

Job description

Be the one who makes a difference!

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

Overview

As the Enrollment Success Specialist, you are an influential coach and partner to our Legacy Traditional Schools campus registrars, dedicated to elevating the performance of the entire campus network. Your primary mission is to drive consistent adoption of our enrollment playbooks, own the top funnel enrollment journey, and translate on-the-ground realities into actionable insights for leadership. This role succeeds not through top-down enforcement, but by building trust and credibility as a responsive expert who can troubleshoot systems, guide staff through complex family scenarios, and ultimately improve applicant conversion rates across all schools, ensuring no family gets lost on their enrollment journey.

Campus Coaching & Process Adherence

• Provide one-on-one coaching to help campus staff navigate complex family scenarios and troubleshoot enrollment workflow challenges.
• Conduct regular pipeline reviews with campus teams to identify stalled applicants, reinforce process standards, and ensure data integrity.
• Develop and maintain state-specific knowledge base articles and process guides to empower registrars with self-service resources.

Family Engagement & Outreach

• Execute multi-channel outreach cadences (calls, texts, emails) in HubSpot to guide prospective families from initial inquiry to a submitted application.
• Serve as a trusted point of contact for interested families, answering questions about the school and enrollment process to build confidence.
• Implement re-engagement campaigns to nurture and reactivate leads that have stalled in the pre-application phase.
• Log all family interactions and their outcomes accurately and promptly in HubSpot to maintain a clean data foundation for analysis.
• Represent the school at marketing and enrollment events by hosting booths, engaging families, and converting interest into qualified applications.
• Identify and secure opportunities for the school to participate in community events, increasing visibility and enrollment pipeline growth.
• Support grassroots outreach efforts by distributing marketing materials and building awareness in targeted community locations.

Responsive Registrar Support

• Manage and resolve a daily queue of registrar support requests via Zendesk, acting as the frontline expert for all enrollment-related questions.
• Troubleshoot and diagnose issues within Student Information Systems (e.g., PowerSchool) and enrollment platforms to unblock campus staff quickly.
• Provide clear, immediate solutions and workarounds for campus-level enrollment issues while documenting the interaction for future analysis.
• Escalate systemic platform bugs or complex compliance issues to leadership with clear documentation and recommended next steps.
• Serve as backup campus registrar during periods of absence or vacancy, ensuring continuity of enrollment operations and a seamless experience for prospective families.

Enrollment Intelligence & Systems Integrity

• Analyze enrollment data from HubSpot and the SIS to identify campus-level performance variations and network-wide patterns of family drop-off.
• Synthesize qualitative observations from campus interactions with quantitative data into actionable reports for leadership.
• Monitor the health and accuracy of enrollment data, proactively coaching campus staff on data entry standards to ensure system integrity.
• Contribute to the continuous improvement of enrollment playbooks by documenting identified process gaps and recurring user challenges.

Required Qualifications

• Proven experience in a K-12 school admissions, enrollment, or registrar role.
• Demonstrated success in training, coaching, or mentoring colleagues to drive adoption of new processes or systems, especially without direct authority.
• Proficiency using a CRM platform (HubSpot preferred) to manage communication, track lead progression, and maintain pipeline health.
• Strong analytical skills with experience using spreadsheets (Excel, Google Sheets) or BI tools to analyze data, identify trends, and report on key metrics.
• Experience in a support-oriented role, diagnosing user-reported issues and providing clear, timely solutions to resolve operational challenges.
• Excellent interpersonal and communication skills, with a track record of building trust and collaborative relationships with stakeholders at multiple levels.
• Meticulous attention to detail, particularly regarding data entry and process documentation to ensure system integrity.

Preferred Qualifications

• Direct experience with the specific enrollment processes and compliance requirements of multi-campus charter school networks.
• Hands-on experience using Student Information Systems (SIS) like PowerSchool or Infinite Campus.
• Familiarity with helpdesk software (e.g., Zendesk) for managing and resolving tiered support requests.
• Experience creating and maintaining documentation such as training guides, process maps, or knowledge base articles.
• Background in a customer success, partner enablement, or internal consulting role focused on driving process adherence and performance improvement.
• Professional fluency in Spanish.

Background Check Requirements

• The incumbent in this position will be required to pass a criminal history background check.
• Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.

Physical Requirements

• This position requires the need to lift objects (up to 25 pounds) on occasion.
• This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration.
• Local and in-state travel required.

Be excited to be a part of our team and grow your career with us!

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together.

Apply Today!