Enrollment & Student Success Advisor

Prosperity Training Center; Butte (MT); On-site; USD 38,000 - 52,000; Full time

Job summary

Prosperity Training Center in Butte, MT is seeking an Academic Success Advisor to guide prospective students through enrollment and to support current students, while handling tuition follow-up and office tasks. The role emphasizes strong communication, organization, and customer service in a fast-paced educational setting.

Responsibilities include interviewing prospective students, guiding admissions, maintaining records in the student management system, coordinating orientations, and assisting

Qualifications

• High school diploma or equivalent.
• Associate degree or administrative/education experience preferred.
• Minimum 1–2 years in admissions, customer service, collections, education, healthcare, or office administration preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Teams, Excel, and student database systems.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Respond to student inquiries through phone, email, text, and walk-ins.
• Conduct enrollment interviews and provide program information to prospective students.
• Guide students through the admissions and onboarding process.
• Assist students with completion of enrollment documents and required paperwork.
• Maintain accurate student records within the student management system.
• Schedule orientations, entrance testing, interviews, and class start dates.
• Follow up consistently with prospective students to improve enrollment conversion.
• Ensure compliance with school policies and regulatory requirements related to admissions documentation.
• Serve as a support resource for current students throughout their educational journey.
• Monitor student attendance, engagement, and academic concerns.
• Provide timely communication and referral to instructors or leadership when concerns arise.
• Assist with student scheduling, documentation requests, and general support needs.
• Help maintain a positive and professional student experience.
• Monitor student payment plans and tuition balances.
• Conduct professional collection follow-up regarding outstanding balances.
• Document collection efforts and payment arrangements accurately.
• Coordinate with leadership regarding delinquent accounts or financial concerns.
• Maintain confidentiality regarding student financial information.
• Provide daily support to office operations and administrative staff.
• Answer phones, greet visitors, and assist with front office responsibilities.
• Maintain organized student files and office records.
• Assist with scheduling, reporting, scanning, filing, and data entry.
• Support campus events, orientations, and community outreach activities as needed.
• Ensure office professionalism and customer service standards are maintained.

Skills

Communication

Customer service

Organizational skills

Multitasking

Microsoft Office

Data entry

Education

Associate degree

Administrative/education experience

Tools

Student database systems

Microsoft Teams

Excel

Job description

Prosperity Training Center in Butte, MT is seeking an Academic Success Advisor to guide prospective students through enrollment and to support current students, while handling tuition follow-up and office tasks. The role emphasizes strong communication, organization, and customer service in a fast-paced educational setting.

Responsibilities include interviewing prospective students, guiding admissions, maintaining records in the student management system, coordinating orientations, and assisting