Enrollment Specialist I

North Bay Children; Petaluma (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

North Bay Children’s Center is seeking an Enrollment Specialist for locations in Santa Rosa, Healdsburg, and Petaluma. The role focuses on enrollment duties, front-desk operations, and reporting to support the leadership team.

Fluency in English and Spanish, plus strong communication and organizational skills, are essential for this position. The Enrollment Specialist will coordinate enrollment appointments, manage subsidy tours, and maintain accurate enrollment statistics.

Qualifications

• Fluent in English and Spanish; strong verbal and written communication.
• Experience in office setting with ability to prioritize and meet deadlines.
• Proficient in Microsoft Office and general administrative tasks.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet center visitors and maintain a professional, positive image.
• Schedule enrollment appointments and manage subsidy tours as needed.
• Prepare and provide enrollment reports to leadership; maintain subsidy files.
• Maintain confidentiality and uphold safety, security, and health rules.
• Answer phones, take messages, and provide information courteously.
• Assist with enrollment and back-up reception duties as necessary.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Tools

Microsoft Office

Job description

Job Description

Job Description

NORTH BAY CHILDREN’S CENTER

Enrollment Specialist - Locations - Santa Rosa, California / Healdsburg, California / Petaluma, California

Job Description

Company

North Bay Children’s Center provides comprehensive, culturally diverse child care and early education programs for children ages 0-5 years and after school care for children ages 5-11 years throughout sixteen (16) childcare centers in Marin and Sonoma Counties. The programs and services we offer are multilingual, developmentally appropriate, culturally responsive and individualized for each child and family.

Qualifications:

This position requires a person who communicates fluently in both English and Spanish and relates well to others in a team setting. The scope of work requires a self-motivated, detail-oriented person who is able to prioritize and complete tasks in a timely manner. Experience in an office setting coupled with excellent verbal and written communication skills. Ability to foster a cooperative work environment, has knowledge of customer service principles, techniques, systems, and standards. Must be proficient in Microsoft Office Applications, typing, keyboard and have strong organizational skills.

Accountability

The Enrollment Specialist is directly supervised by the Area Director and is responsible for assisting the Leadership Team (Executive, Program & Finance.) with day-to-day operations of the child care center, such as; enrollment, reception, and all enrollment reporting. Must be detail oriented and an effective time manager. Assists and supports in various functions for all NBCC Enrollment community events.

Responsibilities will include, but will not be limited to the following:

• Support NBCC’s mission, philosophies, values, goals, and policies with parents, co- workers and community.
• Greet all center visitors and promote a professional and positive image in all interactions.
• Help to maintain the appearance of the front lobby, office, and common areas.
• Demonstrate tact, discretion, and good judgment. Maintain confidentiality, about the center’s business in all interactions and/or communications.
• Model positive communication and interaction with staff, parents, and children.
• Respond to staff, parents, and children with sensitivity, interest, and respect.
• Answer the telephones, take messages, and provide information to customers in a courteous manner, managing appropriate follow-up and obtaining further information when needed.

• Maintain clear and professional communication with all staff and families enrolled in the center, along with visitors, school personnel, and members of the community.
• Listen to concerns from parents utilizing discretion and referring the issue to the appropriate Director.
• Assist with coordination of enrollment appointments and activities with the direction of the appropriate Director. Schedule subsidy tours as necessary.
• Must have knowledge of California Department of Education (CDE) Title 5 regulations.
• Responsible for providing reports to the Program Director for enrollment statistics and subsidy allocation.
• Maintain subsidy files. Responsible for completing re-certification process for enrolled families, various reports, and reviewing student sign in/out sheets.
• Enter and verify in NBCC's family database system all family information and classroom attendance for preparation of CDE monthly reports and outside agency attendance report requests.
• Assist, as needed, Finance Department with monthly billing of subsidy families and maintain communication with families regarding tuition policy and payments.
• Assist Program Director in maintaining documents/materials specified under Community Care Licensing and California Department of Education.
• Initiate outreach to build enrollment capacity to include stakeholders and partner meetings.
• Maintain security so that no child is released to an unauthorized person, upholding all procedures involving visitors and alternate pick up persons.
• Maintain and follow all emergency, safety, and health rules of the center.
• Act as a safety coordinator as assigned in the Safety Plan.
• Keep work environment and equipment safe, clean, attractive and in good working order.
• Type and/or email and file information as necessary.
• On occasion this position will serve as the back-up for the NBCC reception desk. Duties may include: opening/closing the corporate office, receiving and the disbursement of incoming telephone calls, managing mail and package receiving & delivery, etc.
• On occasion this position will serve as a temporary back-up for a teacher in order for the cohort to maintain teacher/student ratio(s).
• Meet with other enrollment specialists and attend all Enrollment meetings
• Occasional bilingual translation may be needed.
• Attend occasion local subsidized council meetings.
• Other ad-hoc duties as assigned and requested by Area Director.

Physical Requirements

Must be able to bend, lift (up to 40 pounds), carry, reach, squat and frequently sit and stand for up to 8 hours per day.