Enrollment Specialist (Bilingual/Spanish)

Piedmont Health Services Inc; Pittsboro (NC); On-site; USD 64,443,000 - 86,621,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short & Long Term Disability

403(b) Plan

Paid Holidays

CME

Job summary

Piedmont Health SeniorCare in Pittsboro, NC is seeking an Enrollment Specialist to manage intake and enrollment for our PACE program. You will promote the program to potential participants and community agencies and coordinate referrals to appropriate services.

You will work under the Marketing and Enrollment Manager, performing intake, scheduling, and data entry while traveling to participants’ homes as needed.

Qualifications

• 3-year degree or equivalent experience; strong knowledge of the community preferred.
• One year of experience with frail or elderly preferred; bilingual Spanish speakers preferred.

Responsibilities

• Evaluate potential participants for enrollment eligibility.
• Perform home visits and coordinate intake and enrollment activities.
• Assist with Medicaid/Medicare applications with county social services.
• Maintain documentation and required statistical data.
• Present intake reports at meetings and outreach events.

Skills

Communication skills

Documentation

Outreach

Travel readiness

Education

Bachelor’s/3-year degree or equivalent experience

Bilingual Spanish preferred

Job description

Overview

At Piedmont Health Senior Care, we are dedicated to enhancing the lives of seniors in our community through our Program of All-inclusive Care for the Elderly (PACE). We help seniors maintain their independence and continue living at home for as long as possible. We achieve this by offering comprehensive, personalized healthcare and related services, all tailored to the unique needs and aspirations of each senior we serve. Our approach is unlike any other healthcare plan. PACE emphasizes a participant-centered strategy, focusing on providing the right care and services that best support each participant's unique needs and goals. We integrate and coordinate all aspects of care, leveraging a team of dedicated doctors, nurses, therapists, dieticians, and other specialized professionals who work together as a care team to manage and address the complete health needs of each.

About Position

The Enrollment Specialist is responsible for the enrollment of new participants to the program, including all intake activities. Under the supervision of the Marketing and Enrollment Manager, obtains initial information relating to admissions, coordinates intake and enrollment process and provides information and referrals to community agencies as appropriate. Promotes the PACE program to potential participants, community agencies and at other outreach venues as needed.

Work Location

163 Chatham Business Dr, Pittsboro, NC 27312 (Piedmont Health SeniorCare in Pittsboro)

Schedule

Monday through Friday, 8:00am to 5:00pm

Travel

As needed

Duties/Responsibilities

• Evaluates potential participants to the program to determine participant needs and eligibility for enrollment.
• Assesses potential participants in the homes of the participant according to the availability of the participant and family, including evenings and weekends as needed.
• Utilizes knowledge and required skills to ensure appropriate assessments.
• Assesses individual patient conditions, utilizing clinical observation, medical record, and verbal information, interaction with patient/family and care team.
• Coordinates level of care applications with State Medicaid (or designee) and Medicare applications with county Department of Social Service personnel.
• Participates in IDT, Management Team and other related meetings and activities.
• Participates in outreach activities in conjunction with the Marketing and Enrollment Manager.
• Completes appropriate documentation related to participant assessments as required.
• Maintains statistical data required.
• Presents Intake reports at the weekly staff meeting and additionally as needed.
• Travels to client’s homes and/or other agencies in the community as needed.
• Knowledge of NC nursing facility level of care criteria-FL2.
• In collaboration with the Nurse Care Manager and Team Director, oversees the facilitation/execution/signing of Care Plan and Enrollment Agreement.
• Participates in outreach events and presentations in the community.
• Provides alternative community resources to applicants who are not accepted into the PACE program.
• Contacts identified key referral sources regularly to discuss possible program candidates.
• Maintains ongoing relationship with identified individuals and agencies to ensure a clear understanding of PACE as a vital community resource.

Qualifications

• Education/Experience: 3-year degree from a recognized college or university or an equivalent combination of experience. Strong preference for knowledge of the community served by Piedmont. Preference for sales experience and demonstrated success in meeting sales benchmarks. One year of experience with the frail or elderly preferred. Bilingual/Spanish speaking candidates are strongly preferred.
• Licensure, Registry or Certification: Must have a valid NC Driver License. Must be CPR/BLS certified.
• Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.
• Pay Range: $22.49/Hourly – $30.23/Hourly (commensurate with years of experience).

Benefits

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

EEO STATEMENT

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.