Enrollment Specialist

Volunteers of America National Services (VOANS); Hyattsville (MD); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Career scholarships

Quality training and continuing education

Medical, Dental and Vision Insurance

Paid Time Off (Vacation, Holiday & Sick Days)

Job summary

Volunteers of America National Services (VOANS) is seeking an Enrollment Specialist in Hyattsville, Maryland to manage the intake process for potential participants in the Senior Community Care Program.

This role involves assessing participants, referring them to community resources, and coordinating their entry into the program. Candidates should have relevant qualifications and experience in health services. The position offers a competitive salary and benefits.

Qualifications

• Bachelor's Degree in humanities/health and human services or equivalent experience.
• Two years of experience in marketing or admissions for a healthcare provider.
• Valid driver’s license and transportation required.

Responsibilities

• Obtain initial admissions information and coordinate the intake process.
• Provide information and referrals to community agencies.
• Assess potential participants during intake.

Skills

Bachelor's Degree in humanities/health and human services or equivalent experience with C.N.A. or L.P.N. certification.

Two years of experience in marketing, sales, or admissions for a healthcare provider.

Knowledge about the PACE model and philosophy of care.

Valid driver’s license and means of transportation.

Job description

Enrollment Specialist Job Highlights

• 403(b) Retirement Plan
• Career scholarships
• Quality training, continuing career education and leadership programs
• Medical, Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

About the job

The Enrollment Specialist obtains initial information related to admissions, coordinates the intake process, and provides information and referrals to community agencies as appropriate. The role promotes the Senior Community Care Program to potential participants and community agencies.

Pay

$64,000–$72,000 Annually

Schedule

Monday‑Friday 8:00 AM‑5:00 PM

Required Qualifications

• Bachelor's Degree in humanities/health and human services or equivalent experience with C.N.A. or L.P.N. certification.
• Two (2) years of experience in marketing, with more emphasis on sales, and/or admissions role for a health care provider, or in an information and referral resource role within the senior networks of Wake, Durham, and part of Granville counties. Either training or related experience in the job assigned is required.
• Valid driver’s license, proof of insurance and means of transportation within one hundred (100) miles or more daily.
• Medical clearance for communicable diseases and up‑to‑date immunizations before having direct participant contact.

Preferred Skills

• Knowledge about the PACE model and philosophy of care.

Essentials

• Receives and provides information to referrals to the Senior Community Care Program; refers individuals to other appropriate resources as indicated.
• Assesses potential PACE participants in home, nursing homes, hospitals or other settings as part of the intake process.
• Maintains current, written assessment and intake records inclusive of potential participant’s expressed wishes and the referral services provided, as appropriate.
• Assists potential participants in managing their needs while undergoing intake and assessment process, including referrals to doctors and other community agencies.
• Participates in Interdisciplinary Team meetings when potential enrollees are assessed for enrollment into the program for purposes of providing and clarifying information obtained during the intake assessment.
• Provides alternative community resources to applicants who are not accepted into Senior Community Care.
• Assists with financial eligibility process for Senior Community Care participants.