Enrollment Specialist (Bilingual English/Spanish) - Remote

IEHP; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services provider is seeking a Bilingual Enrollment Specialist to assist uninsured individuals with application processes for Covered California and Medi-Cal. The role involves conducting sales calls, providing customer service, and documentation in a CRM. Comprehensive benefits and opportunities for career advancement are offered. Candidates must have at least three years of relevant experience and a high school diploma or GED.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible Spending Account for health care and childcare

Access to a state-of-the-art fitness center on-site

Qualifications

• Minimum of three years in sales, telemarketing, or customer service.
• Certification from Covered California required within six months.

Responsibilities

• Assist uninsured individuals with application processes for Covered California and Medi-Cal.
• Conduct inbound and outbound sales calls for enrollment assistance.
• Document all interactions in the CRM database.

Skills

Bilingual proficiency in English and Spanish

Customer service

Education

High School diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $30.57/hour
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement and professional development
- Flexible Spending Account for health care and childcare
- Access to a state-of-the-art fitness center on-site
- Bilingual (English/Spanish) position with a focus on community outreach

What to Expect (Job Responsibilities):
- Assist uninsured individuals with application processes for Covered California and Medi-Cal
- Conduct inbound and outbound sales calls for enrollment assistance
- Provide excellent customer service during screening and application processes
- Qualify candidates by calculating household income and advising on necessary documentation
- Document all interactions in the Customer Relationship Management (CRM) database

What is Required (Qualifications):
- Minimum of three (3) years of experience in in-house sales, outbound sales, telemarketing, customer service, or outreach/enrollment
- High School diploma or GED required
- Certification from Covered California to conduct applications is mandatory within six (6) months of hire
- Bilingual proficiency in English and Spanish, with a passing score on a language assessment
- Valid California Driver's License preferred

How to Stand Out (Preferred Qualifications):
- Knowledge of Medi-Cal and Covered California eligibility and enrollment processes
- Expert understanding of state health programs and data entry skills
- Experience in a high-call-volume customer service environment
- Availability to work flexible hours including some weekends

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