Enrollment Specialist

RXinsider LTD.; The Woodlands (TX); Hybrid; USD 80,000 - 133,000; Full time

Job summary

McKesson Corporation in The Woodlands, TX is seeking an Enrollment Specialist to support GPO membership operations for Onmark, Unity, PACT, and Pathway, including onboarding, offboarding, and program participation.

The role requires strong data skills, attention to detail, and collaboration across Sales, Onboarding, Master Data, and manufacturers to ensure enrollment accuracy and compliant workflows.

Qualifications

• Typically requires 4+ years of relevant experience.
• Degree or related equivalent work experience is required.

Responsibilities

• Validate member records, identifiers, documentation, and eligibility for accuracy.
• Manage enrollment and removals for GPOs in SAP, Smartsheet, and CRM tools.
• Complete inactive identifier reviews, coordinate stakeholder updates, and support GPO removals as needed.
• Evaluate quarterly which members newly qualify for program participation and enroll them.
• Manage stakeholder updates for Address, Legal Name, and Hierarchy changes.
• Resolve complex membership scenarios with customer structure and stakeholder input.
• Interpret cross-system data to identify discrepancies and determine corrective action.

Skills

Excel Proficiency

CRM systems

Smartsheet

Data analysis

Communication

Education

Bachelor's degree or related equivalent work experience

Tools

Salesforce

SAP

Smartsheet

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost‑effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Role Overview

McKesson is seeking an Enrollment Specialist. The Enrollment Membership Services Specialist supports McKesson’s GPO membership operations for Onmark, Unity, PACT, and Pathway, including onboarding, offboarding, program participation, and manufacturer‑facing submissions. This role requires judgment beyond transactional processing to evaluate customer structure, eligibility, system data, documentation quality, and stakeholder input to determine the appropriate enrollment path and protect downstream accuracy. Responsibilities include Salesforce triage, cross‑functional coordination, audits, report‑driven case creation, and tool/documentation maintenance. Success requires attention to detail, sound judgment, comfort with ambiguity, working knowledge of Smartsheet, intermediate Excel skills, and the ability to translate complex GPO and healthcare membership requirements into reliable workflows.

Key Responsibilities

Member Management

• Validate member records, required identifiers, documentation, and GPO/program eligibility for accuracy and compliance.
• Manage enrollment and removals for GPOs and/or programs within SAP, Smartsheet, and other CRM tools.
• Complete inactive identifier/member reviews, coordinate stakeholder updates, and support GPO removals as needed.
• Evaluate quarterly which members newly qualify for program participation and work with stakeholders to enroll them in value‑added programs.
• Manage stakeholder updates for Address, Legal Name, and/or Hierarchy changes.
• Resolve complex membership scenarios involving customer structure, eligibility, manufacturer requirements, and system data, escalating when business risk or policy interpretation requires review.
• Interpret cross‑system data and stakeholder input to identify discrepancies, determine corrective action, and protect enrollment accuracy.

Tool / Document Maintenance

• Maintain Smartsheet, CRM tools, dashboards, reporting, and documentation to support accurate processing, automation, metrics, and stakeholder visibility.
• Update documentation, tool guidance, and repeatable workflows as biopharma, program, and GPO requirements change.
• Consider upstream and downstream impacts when updating tools or documentation to reduce rework, delays, and inconsistent expectations.

Daily Request Management

• Participate in recurring stakeholder meetings related to membership, GPO operations, and process alignment.
• Triage Salesforce requests, including assignment, prioritization, categorization, escalation, routing, and follow‑up based on complexity, urgency, contractual impact, and customer risk.
• Coordinate across Sales, Onboarding, Membership, Master Data, and manufacturer‑facing teams to resolve incomplete, conflicting, or time‑sensitive requests while minimizing customer disruption.

Additional Responsibilities

• Support additional Membership Services or organizational needs as assigned.

Education & Minimum Requirements

• Typically requires 4+ years of relevant experience.
• Degree or related equivalent work experience is required.

Critical Skills

• Excel Proficiency: Intermediate Excel skills, including XLOOKUP, VLOOKUP, IF, MATCH, and basic nested formulas.
• CRM and Database Systems: Working knowledge of Salesforce, SAP, or similar systems to process requests and update records.
• Communication and Collaboration: Clear communication with internal teams, external stakeholders, and practices.
• Prioritization and Follow‑Through: Ability to manage competing requests, meet deadlines, and complete accurate work.
• Customer and Stakeholder Focus: Commitment to quality service, accurate processing, and professional interactions.

Preferred Skills

• Smartsheet and Workflow Management: Ability to maintain intake trackers, workflows, and operational reporting that support team visibility and process consistency.
• Data Visualization and Reporting: Familiarity with Tableau, Power BI, or similar tools for dashboards and trend reporting.
• GPO or Healthcare Membership Knowledge: Understanding of GPO operations, eligibility, manufacturer requirements, or contract‑driven enrollment.
• Analytical Problem Solving: Ability to evaluate incomplete information, identify root causes, and recommend practical solutions.
• Adaptability and Initiative: Comfort navigating change, anticipating next steps, and improving workflows with limited supervision.

What Success Looks Like

• Membership requests are processed accurately, timely, and with minimal rework or downstream disruption.
• Stakeholders trust the quality, completeness, and follow‑through of enrollment support.
• Complex membership scenarios are evaluated thoughtfully, routed appropriately, and resolved using sound judgment.
• Tools, documentation, and reporting remain current while improvement opportunities are identified and acted on.

Company Culture & Values

The GPO Membership Team values initiative, critical thinking, accountability, and ingenuity. This role is expected to be highly detail oriented while seeing the big picture, challenging manual current‑state processes, surfacing operational risk, and helping build durable systems, controls, reporting, and relationships that enable holistic trending, root‑cause analysis, and scalable problem solving.

Work Environment

• Remote work environment – Ideally located in TX, TN, FL, or AR.
• This position offers the possibility of a hybrid work arrangement based on recent updates to our in‑office/work‑from‑home model. If located in DFW area, the selected candidate may be expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated according to team needs and business priorities.
• Up to 5% travel quarterly; may be higher during training/onboarding depending on location.
• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

Our Base Pay Range for this position

$79,600 - $132,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.