Partner Account Representative

Covista; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program + 6% employer

Flexible Time Off (FTO) Policy

12 Paid Holidays

Job summary

Covista is seeking a Partner Account Representative based in the greater Atlanta, GA area to engage healthcare partner employees, explain Covista programs, and drive enrollment through collaboration with account teams. The role emphasizes field activity and quality conversations with prospective students.

The successful candidate will have a Bachelor's degree, 3+ years in customer service or healthcare enrollment, and experience with Salesforce/PowerBI to track leads and outcomes.

Qualifications

• Bachelor's degree required.
• 3+ years customer service, student enrollment, or healthcare institution experience required.
• Knowledge of Salesforce or similar CRM, PowerBI and reporting tools.
• Knowledge of the nursing profession, healthcare career paths, and credentials used in nursing.
• Understanding of academic cycles and B2B enrollment revenue.
• Ability to discern interest level, engage, and connect to prospective students.

Responsibilities

• Engage with employees of healthcare and partner organizations to inform and motivate enrollment.
• Coordinate with Account Management to schedule onsite partner events 3-4 days per week.
• Capture and share lead information with enrollment teams to ensure correct data collection.
• Target at least 50 quality conversations per month leading to qualified leads (+10% enrollment chance).
• Source additional leads for marketing nurturing and qualify new or existing leads as needed.
• Attend tradeshows and industry events with enrollment focus.
• Perform other duties as assigned; comply with all policies and standards.

Skills

Customer service

Lead qualification

Relationship building

Communication

Healthcare enrollment knowledge

Education

Bachelor's Degree

Tools

Salesforce

PowerBI

Job description

Job Description

The Partner Account Representative is primarily responsible to ensure that employees of our existing healthcare and healthcare adjacent partners are aware of our programs, provides insight and motivation for those employees to enroll in our programs, and works with our account management teams to ensure we are cohesively providing the highest level of service and support to those employees. The Student Engagement Specialist produces workforce solutions leads (employees and other related students) for Covista programs which are primarily produced by having meaningful conversations and recording information from prospective students (the employees of our partners). The Student Engagement Specialist accurately and faithfully communicating Covista capabilities, mission, and focus to prospective students, ensures that we honor our relationships with our partners and that we deliver world-class service to their employees. While primary focused on growing qualifying student leads, the Student Engagement Specialist will also work to ensure new and expanded sources of leads from our partner institutions which may be serviced and nurtured by the team.

This role is location specific and requires the candidate to be based in the greater Atlandta, GA area.

Responsibilities

• Engages directly with employees of healthcare and healthcare adjacent partners to ensure those employees have the information, context and motivation to seek enrollment at Covista institutions; works to identify alumni at our partner institutions that can serve as reference and connects them to prospective students.
• Works with Account Management team to strategically select, source and schedule onsite events at partner institutions; expected to be "in the field" 3-4 days per week.
• Ensures that relevant information is captured for each student lead, works closely with enrollment teams to ensure we are asking and collecting the correct information.
• Targets a minimum of 50 quality conversations per month, defined as conversations that lead to a highly qualified lead with a +10% chance of enrollment.
• Sources additional leads to be passed to marketing for nurturing (less-qualified leads) and may be asked to qualify existing or new lead sources (via calls, email or other communication modes).
• Attends tradeshows and industry events where employee enrollment is a core focus.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required.
• 3+ years Customer Service. Student enrollment, or prior experience serving healthcare institutions Required.
• Knowledge working in and using Salesforce or similar CRM, PowerBI and/or other reporting tools.
• Knowledge of the nursing profession, healthcare career paths, and strong understanding of the degrees and credentials used in nursing (may be learned on the job).
• Understanding of academic cycles and B2BC nature of enrollment revenue.
• Ability to discern interest level, engage in direct and indirect communication, and connect to prospective students.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,000.00 and $90,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit:
https://careers.covista.com/benefits

Equal Opportunity

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation