Enrollment Specialist

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 48,000 - 60,000; Full time

Job summary

Independence Blue Cross seeks a detail-oriented Enrollment Specialist to review and process enrollment requests in the enrollment queues, ensuring timely updates to subscriber records and adherence to productivity and quality goals.

The role requires strong communication, teamwork, and familiarity with data processing tools such as Excel, Word, SharePoint, SNOW, and related systems. A high school diploma or college degree is preferred, with at least 3 years in health insurance experience.

Qualifications

• High School Diploma or College Degree preferred.
• Minimum 3 years of experience in the health insurance industry, with a combined focus on production and quality. College degree in lieu of experience will be considered.
• Demonstrated ability to deal effectively with others and be a team player.
• Demonstrated ability to communicate via email.
• Familiarity with data processing and the ability to work with documented policies and procedures.
• Health Rules/Advantasure, One Hub, SNOW, Excel, Word, Share Point or a system logs productivity.

Responsibilities

• Reviews submitted enrollment requests assigned via the enrollment queues.
• Processes according to established productivity goals while maintaining established quality goals.
• Takes initiative to check questions or unusual situations with management in accordance with established guidelines.
• Ensures thorough and timely completion of requests for additions, changes and terminations to subscriber and dependent records.
• Notifies the Supervisor of trends that will impact internal and external customers.
• Must be able to work required extra hours as dictated by business needs.
• Performs other duties as assigned.

Skills

Team player

Email communication

Data processing

Health insurance knowledge

Excel

Word

SharePoint

SNOW

One Hub

Health Rules/Advantasure

Education

High School Diploma or College Degree

Tools

SNOW

SharePoint

One Hub

Excel

Word

Job description

· Reviews submitted enrollment requests assigned via the enrollment queues.

· Processes according to established productivity goals while maintaining established quality goals.

· Takes initiative to check questions or unusual situations with management in accordance with established guidelines.

· Ensures thorough and timely completion of requests for additions, changes and terminations to subscriber and dependent records.

· Notifies the Supervisor of trends that will impact internal and external customers.

· Must be able to work required extra hours as dictated by business needs.

· Performs other duties as assigned.

Qualifications

Education

· High School Diploma or College Degree preferred

Experience

· Minimum 3 years of experience in the health insurance industry, with a combined focus on production and quality.College degree in lieu of experience will be considered.

Knowledge, Skills, Abilities

· Demonstrated ability to deal effectively with others and have a willingness to be a team player.

· Demonstrated ability to communicate via email.

· Familiarity with data processing and the ability to work with documented policies and procedures.

· Health Rules/Proof, Advantasure, One Hub, SNOW, Excel, Word, Share Point or a system logs productivity.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

IBX is dedicated to safeguarding what matters most to you. Please protect yourself by staying vigilant against phishing scams involving fake IBX job postings and individuals posing as IBX representatives offering fraudulent job opportunities. What you should know: