Enrollment Specialist

Catholic Charities Boston; Peabody (MA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking an Enrollment Specialist to research, coordinate, and enroll families in our centers and family child care homes across greater Boston and the North Shore. You will provide parents with program information to help informed early care choices and communicate with program directors and partner agencies with professionalism.

The role requires collaboration with directors, attention to data on waitlists, and the ability to work in a team while maintaining

Qualifications

• Experience working with low-income families.
• Associate’s degree or equivalent work experience in early childhood education or social work.
• Knowledge of vouchers, income eligible contracts and DTA vouchers.
• Organized, detail oriented with confident communication skills.
• Experience in a customer service setting requiring interaction with the public.
• Previous experience working with parents of young children.
• Self direction, tact, diplomacy and a clear, courteous and professional manner when working with the public as well as professional dress.
• Working knowledge of Microsoft Office Suite and proficient Internet usage skills.
• Local work-related travel.
• Valid Massachusetts driver’s license and access to a reliable vehicle.

Responsibilities

• Work with center and family child care directors to determine the enrollment needs of each program.
• Partner with the Director of Child Care Services and program directors to create and implement strategies that result in increased enrollment.
• Communicate program information to small and large groups of individuals as needed.
• Participate in site meetings with program directors to discuss openings at each site.
• Track data relating to the use of the state waitlist system when enrolling clients.
• Verify family income and service need prior to coordinating appointments with families to enroll.
• Provide meeting facilitation and communication related to childcare enrollment activities during monthly director’s meetings.
• Work independently and collaborate as a strong team member in order to accomplish goals.
• Work performed in an office environment may require sitting for extended periods with use of general office equipment.
• Maintain professional boundaries and confidentiality at all times.
• Attendance at internal and external meetings and trainings as required.
• Perform other related duties as assigned.

Job description

The enrollment specialist is responsible for researching, coordinating and enrolling families in Catholic Charities centers and family childcare homes throughout the greater Boston and North Shore area. The Enrollment Specialist provides parents with program information to support the best early care and education decisions for their children and will communicate with parents of young children, program directors and other agencies within the community in a way that reflects Catholic Charities commitment to excellence and professionalism.

SHIFT: Monday Through Friday 8:00-4:00

Responsibilities

• Work with center and family child care directors to determine the enrollment needs of each program.
• Partner with the Director of Child Care Services and program directors to create and implement strategies that result in increased enrollment.
• Communicate program information to small and large groups of individuals as needed.
• Participate in site meetings with program directors to discuss openings at each site.
• Track data relating to the use of the state waitlist system when enrolling clients.
• Verify family income and service need prior to coordinating appointments with families to enroll.
• Provide meeting facilitation and communication related to childcare enrollment activities during monthly director’s meetings.
• Work independently and collaborate as a strong team member in order to accomplish goals.
• Work performed in an office environment may require sitting for extended periods with use of general office equipment.
• Maintain professional boundaries and confidentiality at all times.
• Attendance at internal and external meetings and trainings as required.
• Perform other related duties as assigned.

Qualifications

• Experience working with low-income families.
• Associate’s degree or equivalent work experience in early childhood education or social work.
• Knowledge of vouchers, income eligible contracts and DTA vouchers.
• Organized, detail oriented with confident communication skills.
• Experience in a customer service setting requiring interaction with the public.
• Previous experience working with parents of young children.
• Self direction, tact, diplomacy and a clear, courteous and professional manner when working with the public as well as professional dress.
• Working knowledge of Microsoft Office Suite and proficient Internet usage skills.
• Local work-related travel.
• Valid Massachusetts driver’s license and access to a reliable vehicle.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.