Enrollment Specialist

Cortica; Muncie (IN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical and dental insurance

401K with company match

Personal Time Off (PTO)

Paid holidays

Life insurance

Disability insurance

Tuition reimbursement

Employee referral bonuses

Job summary

Cortica is seeking an Enrollment Specialist to join our multi-disciplinary team in Indiana. You will guide families through the enrollment process, support documentation collection, and coordinate evaluations with multiple disciplines to streamline enrollment timelines.

You will interact with patients via phone and email, ensuring a positive experience and accurate data in our systems. A bachelor’s degree is preferred, with strong communication and customer service skills required.

Qualifications

• Bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Customer service experience, preferably over the phone.

Responsibilities

• Serve as the primary interface for incoming patient inquiries and guide families through enrollment with a positive, patient-centered approach.
• Assist with documentation collection and timely processing of enrollment materials; engage providers for referrals as needed.
• Schedule initial medical evaluations and care plan meetings across multiple disciplines to shorten enrollment cycle time.
• Maintain accurate enrollment records in systems (e.g., Salesforce, Athena) and ensure timely data entry.
• Provide knowledge and support to enrollment team members and respond to requests for assistance.
• Demonstrate attentive patient relations during phone and email interactions and maintain a warm, caring demeanor.

Skills

Verbal communication

Written communication

Customer service

Administrative procedures

Microsoft Word

Microsoft Excel

Internet applications

Documentation & records management

Education

Bachelor's degree (preferred)

Job description

Cortica is looking for an Enrollment Specialist to join our growing multi-disciplinary team!Under the general direction of the Cortica Head of Client Experience, the Enrollment Specialist is responsible for providing information and support for families navigating the application, decision and enrollment process, providing prospective patients with a positive, patient-centered experience through all stages of the enrollment cycle.We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care - one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual's qualifications and ability to successfully perform the job responsibilities.

What will you do?

• Serve as the primary interface for incoming patient inquiries and guiding families through our enrollment process, focusing on providing a positive, patient-centered experience
• Support patients and their families to ensure documentation is completed on a timely basis; on behalf of the patient, engaging providers to assist documentation (i.e., referral) collection
• Schedule initial medical evaluations, care plan meetings, and evaluations, working across multiple disciplines to provide rapid inquiry to enrollment cycle time
• Ensure timely and accurate processing of enrollment documentation; maintain and accurately update systems of record (i.e., Salesforce, Athena)
• Participate in the development of knowledge and supports enrollment team members by responding to request for assistance
• Demonstrate excellent patient relations skills on all interactions (i.e., phone, email) and engage all patients in a genuine, warm and caring manner
• Work collaboratively with scheduling team members and Cortica staff to support and understand overall scheduling for services
• Be highly accountable and responsive to incoming phone inquiries and web form submissions; ensures follow-ups are done in a timely manner, meeting established Service Level Agreements
• Must be flexible with work hours to meet department needs
• Oversee and perform a wide variety of clerical procedures that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment

We'd love to hear from you if:

• You have a bachelor's degree (preferred).
• You possess knowledge of Microsoft Word, Excel, and Internet Applications, and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• You have strong verbal and written communication.
• You have customer service experience (preferably over the phone).
• We are currently only considering candidates who reside in the following states: AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, WI.

Benefits you deserve:

C ortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more.

The base pay range for this opening is $20.25 to $25.31 per hour . According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.