Enrollment Specialist

Symple Lending; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision & dental insurance

Paid time off

Professional growth opportunities

Collaborative work environment

Job summary

Symple Lending, a fintech company, seeks a Customer Support Specialist to respond to inquiries via Slack, phone, SMS, and email, assist the sales team, and ensure document delivery with clients.

You will troubleshoot issues, coordinate with IT and other departments, keep accurate records, and contribute to process improvements. English and Spanish bilingual preferred; Salesforce and CRM proficiency required.

Qualifications

• Experience in a customer service role, with chat and phone support.
• Experience supporting a sales team in a fast-paced environment.
• Strong troubleshooting skills and ability to resolve technical issues.
• Experience in the debt settlement industry (preferred).
• Bilingual English/Spanish preferred to support diverse team and clients.
• Excellent communication skills, verbal and written.
• Ability to multitask and stay organized under pressure.
• Proficient in Salesforce, Slack, CRM systems and collaboration tools.

Responsibilities

• Monitor and respond to inquiries via Slack chat to assist the sales team.
• Assist with converting files and ensure document delivery via phone, SMS, and email.
• Provide exceptional customer service via chat and phone to resolve issues with phones, files, or backend systems.
• Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues.
• Maintain accurate records of support requests and resolutions for seamless follow-up.
• Collaborate with sales agents to identify recurring issues and suggest process improvements.
• Ensure all support requests are handled professionally, promptly, with a customer-first attitude.

Skills

Customer service

Slack

Phone support

Troubleshooting

Sales support

Bilingual English/Spanish

Salesforce

CRM systems

Multitask

Tools

Salesforce

Slack

CRM systems

Job description

Symple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.

What You’ll Be Doing:

• Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team
• Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication
• Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems
• Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently
• Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up
• Collaborate with sales agents to identify recurring issues and recommend process improvements
• Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.

What You’ll Bring:

• Proven experience in a customer service role, with a focus on chat and phone support
• Experience supporting a sales team, preferably in a fast-paced environment
• Strong troubleshooting skills and the ability to resolve technical issues effectively
• Experience in the debt settlement industry
• Bilingual (English and Spanish) preferred to support our diverse team and client base
• Excellent communication skills (verbal and written)
• Ability to multitask, prioritize, and stay organized in a high-pressure environment
• Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.

Why Work for Symple Lending:

• Competitive Salary
• Professional growth
• Health insurance
• Vision & dental insurance
• Paid time off
• A collaborative and innovative work environment.
• Opportunities for professional growth and development