Enrollment Specialist

University of Alabama at Birmingham; Cooper (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Cooper Green Mercy is seeking an Enrollment Specialist to assess patient needs and determine eligibility for health care services. You will collect and record demographics and insurance details, verify insurance, and contact payors as needed.

The role requires multi-tasking, strong writing and customer service skills, and the ability to work onsite in a health care setting with attention to patient confidentiality.

Qualifications

• High school diploma or equivalent is required.
• Excellent grammar, proofreading and writing skills with interpersonal customer service expertise.
• 2+ years of customer service experience is required.

Responsibilities

• Process applicants for Indigent assistance accurately and efficiently.
• Assist patients and staff with excellent customer service.
• Collect and update patient information in EMR, verify insurance eligibility.
• Schedule yearly appointments and prepare required documents.
• Explain financial requirements to patients or guardians.
• Maintain confidentiality and document control.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma

Tools

EMR System

Job description

STATEMENT OF VALUES:

Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,
• Inclusion,
• Cleanliness, and;
• Attention to Detail.

GENERAL SUMMARY

An Enrollment Specialist performs a variety of functions in a health care setting. Enrollment Specialists assess patient needs and eligibility for health care services, collect and record patient information, and provide information and services to patients. This role contacts the patient or their responsible party to obtain missing or incomplete demographic or insurance information. Additionally, the Enrollment Specialist verifies insurance through electronic processes; contacts insurance company to obtain eligibility and verification of covered and non-covered services for scheduled appointments. An Enrollment Specialist must be able to multi-task, utilizing and matching a variety of traditional and online access solutions. The Enrollment specialist must have a general idea and knowledge about the field. Excellent grammar skills, proofreading, and proficiency in writing along with interpersonal customer service skills.

KEY RESPONSIBILITIES

• Ensures accurate and efficient processing of applicants applying for Indigent assistance.
• Assists patients and staff timely and in a clear, helpful manner while providing exceptional customer service.
• Collects, records, and update patient information in EMR System such as patient demographics, financial information, verifying insurance(s), payor plans, eligibility, effective/expiration dates, co-payments, PCP, and other specified information.
• Schedule patients for their yearly appointments, prints out appointment reminder along with documents needed for the appointment.
• Explain financial requirement to patients or other responsible party.
• Researches patient accounts when requested by supervisor or manager, taking appropriate actions.
• Maintain appropriate databases, manuals, logs, files, and other required documentation; demonstrate an understanding for patient confidentiality.
• Proactively shares new information related to enrollment, demographic or insurance updates with all appropriate areas and team members.
• Assist in off-site enrollment events, as needed.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

1. Required:

• a. Position requires a high school diploma or equivalent.
• b. Dynamic, enthusiastic and highly customer service focused personality and ability to consistently deliver an exceptional customer service experience. Dedicated to increasing overall customer service satisfaction by displaying excellent verbal communication / telephone skills at all times.
• c. 2+ Years of Customer Service experience is required.
• d. Must be detail oriented with the capability to handle confidentiality.
• e. Must have good communication skills.
• 2. Preferred:
• a. At least one year of customer service in health information management, physician office or other clinic environment experience.
• b. Bilingual ability.

WORK ENVIRONMENT

• This role may require lifting up to 50 lbs.
• The work location for this role is onsite, typically sitting at a desk or table in an office.

Primary Location

CGM Cooper Green

Job Category

Clerical & Administrative

Organization

ENR-ENR-ENR Enrollment Section

Employee Status

Regular

Shift

Day/1st Shift