Authorization Spec

University of Alabama at Birmingham; Cooper (TX); On-site; USD 21,000 - 31,000; Full time

Job summary

University of Alabama at Birmingham is seeking an Authorization Specialist for Cooper Green Mercy. The role supports scheduling personnel and processes across clinic settings, handling referrals, and insurance verification.

Requires strong customer service and basic medical terminology knowledge. Work is onsite with day shift responsibilities; preferred CHAA certification and familiarity with medical terminology are a plus.

Qualifications

• High school diploma or equivalent required; college degree may substitute.
• Professional telephone courtesy a must.
• At least one year in a medical practice setting.

Responsibilities

• Obtain and verify patient demographic & insurance information; update appointment status in NextGen.
• Schedule referrals internally and externally.
• Verify referral information is accurate and complete.

Skills

Phone courtesy

Customer service

Medical terminology

PC applications

Database management

Education

High school diploma

College degree or coursework substitution

Tools

NextGen EMR

Microsoft Office

Job description

Authorization Spec - (CGM0000P)

Description

STATEMENT OF VALUES:

Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,
• Inclusion,
• Cleanliness, and;
• Attention to Detail.

GENERAL SUMMARY

Under minimal supervision and according to CGMHSA established policies and procedures, provides a variety of specialized services in support of the operations of scheduling personnel and processes within the multiple clinic settings at Cooper Green. This role will comprise of a mix of traditional authorization specialist duties and insurance verification duties. The Authorization Specialist duties may include the assignments of daily reports, handling and troubleshooting day to day issues authorization specialist face, liaising specialty clinics and primary care providers, schedules referrals internally and externally, issue authorization number for services when appropriate, handles verification and precertification’s for insurance benefits and communicate with patients about patient specific referrals. Consistently demonstrates outstanding customer service to CGMHSA patients, visitors, physicians, and staff.

RESPONSIBILITIES

1. Obtains and/or verifies patient demographic & insurance information, and updates appointment status in NextGen per NextGen standards.
2. Schedule patient referrals internally and externally.
3. Verifies information on referral is accurate and complete.
4. Obtain precertification through private insurance if applicable.
5. Notifies patients if a copayment is required for outside services.
6. Verifies enrollment of patients to Cooper Green.
7. Verifies insurance benefits.
8. Answers phone & take complete, accurate messages. Makes sure messages are routed to appropriate person in a timely manner.
9. Accurately schedules patient appointment with appropriate information and accuracy.
10. Assist with reporting as needed.
11. Obtain appointment date/time for patients referred outside of CGMHSA.
12. Ensure that information entered into EMR is complete and accurate.
13. Other duties as assigned.

MINIMUM QUALIFICATIONS

Position requires a high school diploma or equivalent. College degree or relevant coursework may substitute for part of experience requirement. Professional telephone courtesy is a must. Candidates must have at least one year working in a medical practice setting. This position is responsible for ensuring that referrals are handled effectively and in a timely manner.

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation.

Preferred

• CHAA Certification from National Association of Healthcare Access.
• Familiarity with medical terminology

WORK ENVIRONMENT

This role may require lifting up to 50 lbs.

The work location for this role is onsite.

PAY RANGE

$15.00-$22.75 hourly

Primary Location

CGM Cooper Green

Job Category

Clerical & Administrative

Organization

ACC-ACC-RFRL Patient Access Referral Svcs S

Employee Status

Regular

Job Level

Entry Level

Travel

No

Shift

Day/1st Shift