Enrollment Services Specialist - Bilingual

Peak Vista Community Health Centers; Colorado Springs (CO); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

403(b) Retirement with Company Match

Paid Time Off

Tuition Assistance

Perks Rewards Program

Employee Assistance Program

Résumé du poste

Peak Vista Community Health Centers in Colorado Springs seeks an Enrollment Customer Service Specialist to assist patients with eligibility and enrollment across Medicaid, CHP+, and other programs.

You will verify insurance, process forms, and guide patients through paperwork while delivering compassionate service and respecting cultural diversity. The role supports multiple departments and emphasizes accurate data handling.

Qualifications

• Provide excellent customer service to patients and help determine eligibility for medical coverage.
• Must be able to perform enrollment and insurance screening functions.
• Ability to verify insurance and review paperwork with patients.
• Strong data entry and use of practice management systems.
• Spanish bilingual required.
• CPR certification to be obtained within 90 days of employment.

Responsabilités

• Determine and process private insurance, Medicaid, CHP+ and other programs.
• Verify insurances on the Webportal and register patients with current coverage.
• Review paperwork and eligibility with each patient.
• Data entry into practice management systems.
• Answer calls about coverage status, billing questions, and referrals to departments.
• Schedule enrollments and clinic appointments; manage intake and cash handling.

Connaissances

Customer service

Spanish bilingual

Communication

Formation

High school diploma or equivalent education

Outils

PowerPoint

Email

Data entry

Description du poste

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay)

$16.00 to $23.20 /hourly, based on experience.

Summary of Benefits

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/resources/benefits-summary

Job Summary

Responsible for providing excellent, compassionate, and empathetic customer service to our patients. Performs a variety of enrollment and insurance screening functions with the objective of determining eligibility for medical coverage according to the terms of numerous state and assistance programs. Job duties include new patient enrollment, processing sliding fee applications, and reviewing all paperwork and eligibility with each patient.

Essential Duties and Responsibilities

• Determining and processing private insurance, Medicaid, CHP+, and other state programs.
• Verifying all health insurances on the Webportal and registering patients who currently have insurance.
• Reviewing all paperwork and eligibility with each patient.
• Responsible for data entry into practice management systems.
• Answers calls regarding patient coverage status, payer contract and billing questions, transferring calls to appropriate departments and other patient service duties.
• Makes appointments for enrollment and clinics, performing the necessary intake functions for arriving patients and cash handling.
• Supports many internal departments by providing quality customer service.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness, efficiency and productivity of the department by contributing to, and participating in, departmental performance improves goals.
• Other duties as assigned.

Supervision Exercised

None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or equivalent education.

Work Experience

Six months customer service experience preferred. Spanish bilingual required.

Computer Skills

Basic – ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; enter and correct data, modify a workbook, format a worksheet, and use printing functions; create a simple presentation in PowerPoint, run it, and print it.

Certificates and Licenses

CPR Certification to be obtained within the first 90 days of employment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards

This position has been categorized as OSHA Level Two. See Exposure Control Plan for details.

Physical Demands

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

Application Deadline

Applications will be accepted through 01/10/2027. This deadline is based on our current hiring needs and may be extended if necessary. Any extension will be reflected in this job posting.

Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com.