Enrollment Services Associate

Clover Park Technical College; South Hill (WA); On-site; USD 57,000 - 74,000; Full time

Job summary

Clover Park Technical College is seeking an Enrollment Services Associate to deliver exceptional customer service to students, faculty, staff and visitors while handling admissions, transcripts and placement verifications. This is an in-person role with a regular schedule and potential evening hours.

The full annual salary ranges from $56,611.48 to $73,881.92; new hires typically start at Level D, Step 3 under the applicable Collective Bargaining Agreement.

Qualifications

• High School Diploma.
• Experience in a customer service role.
• Experience in data entry with attention to detail and accuracy.
• Intermediate experience and knowledge of computer applications such as Excel, Access, SharePoint, or Word.
• Demonstrated ability to problem‑solve and troubleshoot errors.
• Ability to work under pressure and handle high volume services.
• Ability to handle stressful situations/interactions with students while maintaining best student service and experience.
• Ability to build and foster positive relationships with the students, staff, faculty, and community members.
• Experience working in a college office environment, preferably in Student Services.
• Experience with Washington State Community and Technical College and Student Management System or PeopleSoft.

Responsibilities

• Perform admissions, enrollment, transcript, verifications, and department processes.
• Process admission applications to include fraudulent reviews and research.
• Process enrollment transactions.
• Process transcript requests.
• Process enrollment and degree verifications.
• Assist with quarterly registration processes.
• Answer inquiries in various modalities regarding admission, registration, and other department and college services and processes.
• Enter student data into college student management system (PeopleSoft) and review transactions for accuracy.
• Troubleshoot transactional processing errors in the student management system (PeopleSoft), i.e., unable to register, account holds, etc.
• Provide excellent customer service following CPTC C.A.R.E.S./Student Experience to all stakeholders.

Education

High School Diploma

Tools

Excel

Access

SharePoint

Word

PeopleSoft

Job description

The Enrollment Services Associate is responsible for providing excellent customer service with a student centered equity mindset to all Clover Park Technical College students, faculty, staff and visitors. The successful candidate supports the College’s mission of Educating Tomorrow’s Workforce by enrolling students in college programs, assisting students modify their class schedules, reviewing their transcripts and other placement measures for entrance requirements, and answering inquiries via telephone, email, in person, and other approved communication/service channels following CPTC’s policies and procedures as they relate to Enrollment Services.

This is a customer service-focused position with a significant emphasis on data entry and records processing. This is an in-person position with a regular schedule of 7:30am-4:30pm. Occasional evening hours may be required.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility.

While the full annual salary range for this role is $56,611.48 to $73,881.92, successful candidates are typically hired at the beginning of the salary range (Level D, Step 3) and receive scheduled salary increases in accordance with the applicable Collective Bargaining Agreement.

This position is represented by the Clover Park Federation of Classified Employees, Local 4789.

Duty: Perform admissions, enrollment, transcript, verifications, and department processes.

Tasks include: but not limited to,

• Process admission applications to include fraudulent reviews and research.
• Process enrollment transactions.
• Process transcript requests.
• Process enrollment and degree verifications
• Assist with quarterly registration processes.
• Answer inquiries in various modalities regarding admission, registration, and other department and college services and processes.
• Perform basic functions of credentials/awarding requirements and processes, i.e., review and setting placement scores using multiple measures, assist in printing/mailing of awards, etc.
• Enter student data into college student management system (PeopleSoft) and review transactions for accuracy.
• Troubleshoot transactional processing errors in the student management system (PeopleSoft), i.e., unable to register, account holds, etc.
• Provide excellent customer service following CPTC C.A.R.E.S./Student Experience to all stakeholders.

Duty: Provide information to support student college needs and services.

Tasks include: but not limited to,

• Learn and maintain a working knowledge of college and website services, resources, and tools to assist students, i.e., how to obtain required forms, tutoring services, funding options offered at CPTC, emergency grants, childcare, transportation, explaining processes and procedures, etc.
• Learn and maintain a working knowledge of CPTC programs, program entry requirements, course requisites, and program maps/education plans.
• Maintain knowledge of FERPA (Family Educational Rights & Privacy Act).
• Maintain knowledge of college policies, and federal/state rules and laws related to department services.
• Provide basic information regarding residency, tuition waivers, general petition, and other department review and determination processes.

Duty: Systems audits and ctcLink (PeopleSoft) requirements.

Tasks include: but not limited to,

• Perform regular daily system audits related to student admission and enrollment.
• Participate in training and continuous learning to remain up to date with PeopleSoft functionality, to include ways to improve current processes and procedures as related to department services.
• Assist in regular system data clean-ups and corrections.

Duty: Assist in department and/or divisional engagement/retention efforts and other activities/projects.

Tasks include: but not limited to,

• Participate and assist in admissions and registration events, i.e., open lab registration, group registration, training, etc.
• Participate and assist in department information sessions, events, Q&A’s, etc.
• Participate and assist in the development and implementation of engagement, retention/completion efforts, and EDI initiatives.
• Participate and assist in the development and implementation of departmental and divisional goals, activities, and projects.

Duty: Professional Development and Department Needs

Tasks include: but not limited to,

• Participate in training as scheduled
• Participate in EDI professional development
• Attend conferences as funding allows and as requested by supervisor.
• Serve on campus committees as assigned.

Duty: Other Duties as assigned

Tasks include: but are not limited to,

• Filing of student records.
• Actively contribute to the college’s strategic plan, the enrollment management plan, and the EDI strategic plan.
• Assist in the quarterly drop for non-payment process as needed.
• Archive student records as needed.

• High School Diploma.
• Experience in a customer service role.
• Experience in data entry with attention to detail and accuracy.
• Intermediate experience and knowledge of computer applications such as Excel, Access, SharePoint, or Word.
• Demonstrated ability to problem‑solve and troubleshoot errors.
• Ability to work under pressure and handle high volume services.
• Ability to handle stressful situations/interactions with students while maintaining best student service and experience.
• Ability to build and foster positive relationships with the students, staff, faculty, and community members.

• Experience working in a college office environment, preferably in Student Services.
• Experience with Washington State Community and Technical College and Student Management System or PeopleSoft.

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1‑B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squax in Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why Work at Clover Park Technical College?

At Clover Park Technical College, we are proud to be part of Washington State’s Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee, you’llhave opportunities toparticipatein college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting AboutCPTC. Jeanne Clery Statement Notice of Availability of Annual Security Report:

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam‑era veteran.

Non Discrimination Statement

Clover Park Technical College does not discriminateon the basis ofrace, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For inquiries, please contact:

• Title IX Coordinator: Demetria Orthouse, Director of Human Resources | 253-589-6039 | [e-mail]
• Section 504/Disability Coordinator:Sarah Addington, Manager of Student Disability Services |253-589-5755 | [e-mail]