Enrollment QA Specialist - AI-Enabled

Thyme Care, Inc.; United States; Teletrabalho; USD 65 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Vacation Policy

Resumo da oferta

Thyme Care, Inc. is seeking a Quality Assurance Associate to ensure high-quality interactions for prospective members through Enrollment QA audits and expert-focused quality reviews.

You will calibrate scoring with QA Coordinators and Enrollment Team Leads, identify trends, and recommend improvements to QA rubrics, processes, and workflows. You will also bring data-driven rigor, partner with leadership, and help optimize Capacity, our AI-powered QA platform, to ensure accurate and reliable

Qualificações

• 5+ years of call center quality assurance experience, preferably in healthcare.
• Experience improving QA tools and processes and coaching others toward success.
• Ability to analyze QA data and translate insights into actionable improvements.

Responsabilidades

• Review QA Coordinator audits for accuracy and alignment with standards.
• Lead calibration sessions to strengthen scoring consistency across teams.
• Identify quality trends and opportunities; recommend changes to rubrics and workflows.
• Participate in onboarding and training of new QA team members.
• Help train and optimizeCapacity AI platform for reliable QA insights.
• Collaborate with Enrollment leadership to drive training and coaching improvements.
• Support cross-functional partnerships to translate QA insights into actions.

Conhecimentos

Call center QA

Healthcare QA

Quality tooling

Training & coaching

Ferramentas

Capacity AI platform

Descrição da oferta de emprego

Thyme Care, Inc. is seeking a Quality Assurance Associate to ensure high-quality interactions for prospective members through Enrollment QA audits and expert-focused quality reviews.

You will calibrate scoring with QA Coordinators and Enrollment Team Leads, identify trends, and recommend improvements to QA rubrics, processes, and workflows. You will also bring data-driven rigor, partner with leadership, and help optimize Capacity, our AI-powered QA platform, to ensure accurate and reliable