Manager of Operations

Launch Math + Science Centers; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Time Off

401(k) Retirement Plan

Discretionary bonus

Job summary

An educational organization in New York is seeking a Manager of Operations to oversee their Learning Center. The ideal candidate will have at least 3 years of management or teaching experience, strong organizational and communication skills, and a passion for fostering a love of math and science in students. This role includes responsibilities such as staff management, financial oversight, and ensuring a high-quality customer experience.

Qualifications

• Minimum 3+ years of related experience in management or teaching.
• Strong abilities in organization and prioritization.
• Excellent verbal communication and relationship-building skills.

Responsibilities

• Manage day-to-day operations of the Learning Center.
• Conduct fiscal management to achieve revenue targets.
• Oversee hiring and training of staff.

Skills

Business management

Sales and marketing

Customer service

Organizational skills

Communication skills

Empathy and diplomacy

Education

Business degree

Teaching credentials

Tools

Microsoft Office

Google Workplace

Job description

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Launch Math + Science Centers provided pay range

This range is provided by Launch Math + Science Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $80,000.00/yr

About the Role

Launch Math + Science Centers is hiring a Manager of Operations for its Upper West Side Manhattan location. Launch provides toddlers to tweens with inspiring math instruction and STEM-based classes and camps (Science, Technology, Engineering, and Math). Launch’s team is composed of passionate and creative people who believe in the Launch mission: To inspire students to learn and love math and science and to enjoy their applications.

This is an excellent opportunity for the ideal candidate. We are looking for a bright and ambitious professional who is willing to work hard to achieve Launch’s mission of inspiring students. Candidates should be detail‑minded, have good follow‑through skills, be highly motivated and very enthusiastic. You will utilize your talents to manage the day‑to‑day operations of a Launch Learning Center, including responsibility over profit and loss, customer service, hiring/training staff, optimizing the enrollment process, curriculum delivery, and marketing activities to schools and the surrounding community.

Responsibilities

• Understand the strategic direction of the company, the target customer and the competitive landscape, and translate that understanding into promoting the business.
• Fiscal management of the center, including achieving top line revenue target, managing labor and expenses according to company expectations.
• Management of program offerings, scheduling, enrollments, billing and related bookkeeping and recordkeeping.
• Sell the program in person, by e‑mail, and by phone; generate a steady flow of new enrollments.
• Participate in local marketing events, fostering collaborative relationships with local schools and organizations.
• Strategic planning; evaluate center KPIs and implement effective measures to drive sales, improve team performance and enhance parent satisfaction.
• Supervise the recruitment, selection, training, development and scheduling of high‑energy, highly engaged instructors and build a high‑performing team focused on quality education and service.
• Oversee select human resources functions including onboarding, payroll processing, and regulation compliance.
• Facilities and inventory management, including management of STEM project kit production and distribution.
• Ensure the highest quality instruction and overall customer experience for all students and their families. Teach and model appropriate instructor/student interactions. Develop rapport with students and create a fun learning environment.

Requirements

• Minimum 3+ years of related experience (business management, sales, marketing and/or teaching), with a strong focus on marketing and building relationships.
• Highly organized; ability to manage multiple, concurrent priorities/projects with accuracy and sense of urgency. Ability to prioritize, organize, plan and work under own initiative.
• Strong empathy, tact and diplomacy; ability to interact with and work cooperatively with students, parents and staff, demonstrating sensitivity and responsiveness to individual needs.
• Excellent verbal communication and persuasive skills, with ability to build relationships.
• Ability to analyze/interpret business reports and statistics, write reports and business correspondence.
• Effective problem‑solving and conflict resolution skills.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Working knowledge of Microsoft Office and Google Workplace.
• Bilingual a plus.
• Business degree preferred, and educational experience and teaching credentials a plus.

Benefits

• $75,000 - $80,000 base salary plus discretionary bonus
• Health Insurance
• Dental Insurance
• Paid Time Off
• 401(k) Retirement Plan

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