Enrollment Operations Specialist

Kent State University; Kent (OH); On-site; USD 53,000 - 55,000; Full time

Job summary

Kent State University on Kent Campus, Kent, OH seeks a Technical Enrollment Analyst to support student information systems, design processes, test and troubleshoot, and develop workflows. You will collaborate with faculty, staff, and vendors to ensure student success.

Responsibilities include redesigning business processes, producing reports, updating websites, and maintaining calendars and communication plans while delivering high-quality results in a university environment.

Qualifications

• Bachelor's degree plus two years of experience in a registrar's office or related area.
• Associate's degree plus four years of experience in a registrar's office or related area.
• Six years of progressively responsible experience in a registrar's office or related area.
• Relational databases and Structured Query Language (SQL) knowledge.
• Knowledge of student systems, workflows, data, and processes.

Responsibilities

• Assist in the redesign of business processes, development of functional specifications and test scenarios, complete user testing and create/maintain documentation as needed for new, modified or upgraded technology and processes.
• Complete ad hoc reporting and compliance reporting activities.
• Complete required and timely website updates.
• Develop and maintain e-signature documents and workflow processes.
• Maintain office production calendar to ensure critical systems and processes are student ready.
• Implement and manage communication plans to faculty, staff, and students.
• Provide functional and technical guidance to support staff who work on a project or assignment on a temporary or intermittent basis.
• Provide support for student systems such as Degree Audit, ERP System, and other associated systems
• Perform related duties as assigned.

Skills

Reporting and data visualization tools

Education

Bachelor's degree + 2 years experience in registrar's office or related area

Associate's degree + 4 years experience in registrar's office or related area

Six years of progressively responsible registrar's office or related experience

Job description

Job Title:

Technical Enrollment Analyst

Physical Location:

Kent Campus, Kent, OH

Salary:

$53,015 - $55,000

Basic Function:

Performs duties involved with the support of student information systems used to maintain student records and promote student success. These duties may include process redesign, functional specification development, system testing and troubleshooting, compliance reporting, maintenance of production calendars, website development, maintenance of communication plans, and maintenance/development of e-signature/workflow. The position collaborates routinely with all members of the university community, as well as third-party vendors.

Additional Basic Function – if applicable:

Not applicable.

Examples of Duties:

• Assist in the redesign of business processes, development of functional specifications and test scenarios, complete user testing and create/maintain documentation as needed for new, modified or upgraded technology and processes.
• Complete ad hoc reporting and compliance reporting activities.
• Complete required and timely website updates.
• Develop and maintain e-signature documents and workflow processes.
• Maintain office production calendar to ensure critical systems and processes are student ready.
• Implement and manage communication plans to faculty, staff, and students.
• Provide functional and technical guidance to support staff who work on a project or assignment on a temporary or intermittent basis.
• Provide support for student systems such as Degree Audit, ERP System, and other associated systems
• Perform related duties as assigned.

Additional Examples of Duties – if applicable:

Not applicable.

Minimum Qualifications:

• Bachelor's degree plus two years of experience in a registrar's office or related area.
• -OR- Associate's degree plus four years of experience in a registrar's office or related area.
• -OR- Six years of progressively responsible experience in a registrar's office or related area.

License/Certification:

None.

Knowledge Of:

• Student systems, workflows, data, and processes
• Student policies, NCAA regulations for competition, state/federal compliance reporting
• Relational databases and structured query language

Skill In:

Reporting and data visualization tools

Ability To:

• Establish and maintain cooperative working relationships with technical staff, user departments and end users
• Manage time and resources and effectively balance priorities
• Participate as a member of a cross-departmental project team
• Conduct effective training and presentations
• Maintain high level of quality control
• Possess high degree of attention to detail
• Integrate information technology solutions with business processes to form a new application or business process
• Analyze and exercise judgment outside established protocols
• Work effectively with co-workers, students and university community to support a student’s-first environment.
• Take personal responsibility for quality and timeliness of results for projects and tasks

Preferred Qualifications – if applicable:

None.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

None.

M-F 8-5 MAY BE ELIGIBLE FOR HYBRID WORK ENVIRONMENT.

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Must pass a security check.

For official job descriptions, visit www.kent.edu/hr.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.