Enrollment & Operations Lead

Encompass Child Care Inc; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Encompass Child Care Inc in Green Bay, WI seeks an Enrollment & Operations Specialist to manage enrollment, purchasing, and operations across centers. You will coordinate processes, maintain records, and support family experiences while collaborating with Center Directors and agency departments.

The role emphasizes data-driven enrollment, logistics, audits, and compliant administration, delivering reliable support to staff, families, and children in a mission-driven nonprofit environment.

Qualifications

• Associate degree in Business Administration, Early Childhood Education, Operations Management, or a related field; Bachelor's preferred.
• 1–2 years of progressive administrative operations or enrollment management experience.
• Experience in early childhood education, nonprofit organizations, or multi-site operations preferred.
• Experience coordinating projects and managing multiple priorities across departments.

Responsibilities

• Coordinate the agency-wide enrollment process, including inquiries, tours, waitlists, documentation, and ongoing prospective family communication to maximize enrollment across Encompass.
• Monitor and review enrollment data, vacancies, trends, and capacity; prepare regular reports to support enrollment goals.
• Collaborate with Center Directors and Regional Directors to implement enrollment strategies and support operational needs.
• Coordinate centralized purchasing for classroom materials, supplies, and other agency-approved purchases; ensure cost-effective use of resources.
• Coordinate agency-wide events and initiatives, managing logistics and communication.
• Provide agency-wide field trip coordination, calendar maintenance, contracts review, and planning support.
• Support audits and documentation management; monitor immunizations and records across centers.
• Maintain operational data (enrollment metrics, ASQ, Advocate data) to aid leadership decisions.
• Maintain and standardize processes, forms, and resources; assist with Family Handbook updates.
• Build relationships with families, directors, vendors, community partners; deliver excellent customer service.
• Support the Encompass mission with professionalism, collaboration, and confidentiality.

Skills

Organizational skills

Project management

Customer service

Relationship building

Data analysis

Report writing

MS Office

Cross-department collaboration

Attention to detail

Communication skills

Confidentiality

Problem solving

Education

Associate degree in Business Administration or related field

1–2 years in administrative operations or enrollment management

Experience in childcare or nonprofit organizations preferred

Experience coordinating projects across departments

Tools

MS Office

Enrollment management software

Data reporting tools

Job description

Encompass Child Care Inc in Green Bay, WI seeks an Enrollment & Operations Specialist to manage enrollment, purchasing, and operations across centers. You will coordinate processes, maintain records, and support family experiences while collaborating with Center Directors and agency departments.

The role emphasizes data-driven enrollment, logistics, audits, and compliant administration, delivering reliable support to staff, families, and children in a mission-driven nonprofit environment.