Program Operations & Enrollment Lead

Family and Child Empowerment Services - San Francisco; San Francisco, Northern (CA, KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation days

Retirement plan

Job summary

Family and Child Empowerment Services (FACES) in San Francisco seeks a Program Operations Manager to lead enrollment and operations across three ECE centers and an after-school program. You will supervise Enrollment Counselors, coordinate nutrition and compliance activities, and partner with facilities and compliance teams.

The role requires strong leadership, enrollment strategy, data-driven planning, and a commitment to equity in service delivery.

Qualifications

• Bachelor’s degree in ECE/Child Development/Business Administration or related field; equivalent combination of education and experience will be considered.
• Experience in Early Childhood Education, childcare enrollment, and family engagement.
• Experience with enrollment systems, data tracking and reporting.
• Experience in CACFP operations.
• Experience with project development and management.
• Strong skills in people management and supporting team dynamics.
• Demonstrate cultural awareness and sensitivity in all family and community interactions.

Responsibilities

• Lead a team of Enrollment and Engagement Counselors to ensure warm, responsive engagement for families joining our program throughout recruitment and enrollment.
• Develop and monitor annual recruitment and enrollment plans for center-based ECE programs and out-of-school enrichment programs.
• Provide administrative oversight, including collection of documentation, processing applications, and eligibility certifications.
• Gather and organize center-level data on openings, waitlists, and enrollment; report enrollment summaries and set quarterly/annual goals.
• Coordinate outreach and recruitment at community events and establish family referral pipelines.

Skills

People management

Enrollment systems experience

Data tracking & reporting

CACFP operations

Project management

Cultural awareness

Communication skills

Education

Bachelor’s Degree in Early Childhood Education or related field

Equivalent combination of education and experience

Tools

NOHO

Job description

Family and Child Empowerment Services (FACES) in San Francisco seeks a Program Operations Manager to lead enrollment and operations across three ECE centers and an after-school program. You will supervise Enrollment Counselors, coordinate nutrition and compliance activities, and partner with facilities and compliance teams.

The role requires strong leadership, enrollment strategy, data-driven planning, and a commitment to equity in service delivery.