Enrollment & Family Experience Director

Slo-Classical-Academy; San Luis Obispo (CA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Benefits

PTO

Job summary

SLO Classical Academy seeks a Director of Admissions and Hospitality to attract families, oversee admissions processes, and provide hospitality for parents, especially in the first two years. This role reports to the Chief Advancement Officer and supervises Admissions Manager and front office staff.

The position is full-time year-round, exempt, 40 hours weekly with benefits and PTO, with occasional night/weekend hours. Strong communication and leadership are essential.

Qualifications

• Bachelor's degree; education, marketing, communications, business, or related field preferred.
• 6+ years of admissions or related similar experience
• 3+ years of managing direct reports
• Proficiency in office applications (i.e., Google, Pages, Excel, etc.)
• Willingness to work nights and weekends as required.
• Knowledge of clerical and administrative procedures and systems such as filing and record-keeping
• Classically trained or educated highly desirable
• Willing to learn about and support the mission of SLO Classical Academy (to be a community that forges character, fosters wisdom, and nurtures a lifelong passion for learning!)
• Demonstrates skills in the area of instructing others
• Able to take guidance, be a team player, and work independently
• Shows initiative, flexibility, and a commitment to excellence
• Strong interpersonal skills; the ability to communicate effectively and respectfully with faculty, staff, and administration, both verbally and in writing
• Ability to prioritize and carry out tasks in a timely manner

Responsibilities

• Drive enrollment growth with a comprehensive admissions plan through referrals, community outreach, online recruitment, and school connections.
• Actively engage with families throughout the entire prospective phase, from tour through enrollment, providing excellent customer service, professional responses, and friendly support.
• Provide a welcoming atmosphere and touchpoint for prospective families.
• Plan and execute campus and community events that strengthen relationships, engage with prospective families, and support enrollment goals for Lower and HS campuses.
• Own prospecting, outreach, enrollment, and sales metrics and report to leadership teams on success of the admissions process.
• Oversee the financial aid process as a part of the financial aid team.
• Partner with the Heads of Lower/High School to support recruitment and admissions.
• Foster a personalized, hospitable experience for students, families, staff, and professional partners while connecting them to appropriate resources.
• Maintain enrollment and classroom lists; work with teachers regarding classroom placement.
• Oversee any budget related to Admissions, ensure the budget is adhered to, and make requests for inclusion in the budget.
• Oversee front-facing hospitality (front office, phone etiquette, etc.); work with campus directors to ensure consistency across campuses.
• Develop an ongoing plan for ongoing parent hospitality and care; train relevant staff and train and recruit volunteers to assist with this plan as needed.
• Provide a special focus, plan, and follow-up on caring for parents in the first two years at SLOCA.
• Partner with the Director of Lower Campus and the Community Life Manager to provide family care for students in crisis, struggling families/students, etc. when requested.
• Partner with the retention team to work on specific events and tasks that care for families.
• Ensure that families are billed accurately in FACTS for tuition and fees.
• Assist in following up with families who are not making payments.
• Create and monitor progress reports process for admissions and education departments to follow.
• Serve on the Broader Leadership team at SLOCA, and engage with team learning throughout the year.
• Attend various school events, staff trainings, and team meetings.
• Read weekly staff and school email updates.
• Engage in professional development opportunities (Summer Reads, Beyond Great Books program, etc.)
• Adhere to all administrative directives and applicable SLOCA Policies, including those expressly outlined in the Employee Manual.

Skills

Interpersonal communication

Leadership

Communication

Flexibility

Education

Bachelor's degree in related field

Classical training/education desirable

Tools

Google Suite

Excel

Pages

Job description

SLO Classical Academy seeks a Director of Admissions and Hospitality to attract families, oversee admissions processes, and provide hospitality for parents, especially in the first two years. This role reports to the Chief Advancement Officer and supervises Admissions Manager and front office staff.

The position is full-time year-round, exempt, 40 hours weekly with benefits and PTO, with occasional night/weekend hours. Strong communication and leadership are essential.