Acute Patient Access Services Representative

bannerhealth; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition aid

Pet Insurance

Medical and Financial wellness plans

ID theft protection

Life insurance

Legal coverage

Job summary

Banner Health in Tucson, AZ seeks a Patient Access Services Representative to greet patients, verify demographics and insurance, collect patient liability, and guide financial counseling. You will ensure accurate, compliant documentation and collaborate with clinical teams to improve patient flow and satisfaction.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced hospital setting. Training is provided, and weekend/holiday schedules apply.

Qualifications

• High school diploma or GED required.
• Customer service or patient financial services experience preferred.
• Ability to manage multiple tasks with minimal supervision in a team environment.
• Knowledge of insurance/payment processes is a plus.
• Arizona Fingerprint Clearance Card may be required for certain facilities.

Responsibilities

• Greet patients, verify demographics, and complete intake/registration.
• Verify insurance, determine patient liability, and present financial counseling options.
• Ensure accurate, secure documentation and CMS/compliance forms.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Utilize multiple systems for intake, billing, and record-keeping.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Associate's degree (preferred)

Tools

MS Office

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Admitting-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Why You’ll Love This Role:

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative in Tucson, AZ, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Where You’ll Work:

Tucson is more than just a city—it’s a vibrant tapestry of culture, nature, and history. With over 350 days of sunshine a year, a thriving arts scene, world‑renowned cuisine, and easy access to some of the most stunning desert landscapes in the Southwest, Tucson offers a unique blend of urban charm and outdoor adventure.

What You’ll Do:

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi‑system technology to streamline patient offerings, intake and record‑keeping.

You're a Great Fit If You:

• Thrive in fast‑paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail‑oriented, tech‑savvy, and a natural problem‑solver.
• Have experience in patient access, scheduling, or front‑office healthcare preferred (but we will train the right person!).

Total Rewards:

• health
• dental
• vision
• 401(k) with company match
• 403(b)
• tuition aid
• Pet Insurance
• Medical and Financial wellness plans
• ID theft protection
• Life insurance
• Legal coverage for extra security

Additional coverage options are available to support everything that makes you, uniquely you. Please visit our Benefits Guide for more information.

Hours and Schedule:

Must have medical registration experience!

Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

Schedule: Sunday - Tuesday 5:30am to 5:30pm and every 3rd Saturday 7:30am to 4:00pm; mandatory holiday and weekend rotation.

Banner - University Medical Center South is a comprehensive academic medical center that includes an Emergency department, a state‑designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services‑accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders‑designated senior‑friendly hospital. The hospital is staffed by physicians who are full‑time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital‑based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient’s experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital‑based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high‑volume, fast paced, clinical environment which requires the ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third‑party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associate’s degreepreferred.

CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)

CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)

Knowledge of medical terminology or healthcare systems.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

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