Enrollment Counselor

Galen College of Nursing; Richmond (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Tuition discounts

Education assistance

Job summary

Galen College of Nursing in Richmond, VA is seeking an Enrollment Counselor to guide prospective students through the decision toward educational goals, acting as the primary contact during the enrollment process.

You will handle inquiries via phone, email, web chat and social media, provide program information, conduct campus tours, assist with enrollment agreements, and ensure all documentation including transfer credits and prerequisites are complete.

Qualifications

• Minimum a bachelor’s degree or equivalent experience; higher education recruitment experience preferred.
• Excellent communication, written and verbal, with strong interpersonal skills.
• Proficiency with Microsoft Office Suite and CRM tools.

Responsibilities

• Follow up inquiries via phone, email, web chat and social media.
• Provide program information and campus tours to prospective students.
• Explain enrollment processes and secure required paperwork.
• Ensure documentation and transfer credits are accurate.
• Guide students through enrollment agreements and financing paperwork.

Skills

Interpersonal skills

Communication skills

Customer-focused

MS Office knowledge

Recruit/Colleague

Education

Bachelor's degree or equivalent

Tools

Recruit

Colleague

Job description

Hourly Wage Estimate: $18.69 - $26.17 / hour

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

Position Overview

As an Enrollment Counselor at Galen College of Nursing, you will assist prospective students through the process of making informed decisions to meet their educational goals. The counselor serves as the main point of contact for students throughout the enrollment process.

Key Responsibilities

• Follow up on inquiries through phone calls, emails, web chat, and social media platforms.
• Utilize Recruit and Colleague to input data and document follow-up with prospective students.
• Provide in-depth information on on-campus programs and give tours to prospective students.
• Notify students of acceptance into the program, welcoming them to the college.
• Reiterate the level of commitment and time required to be successful in their outlined program of study, sharing further details and answering questions as needed.
• Ensure students are oriented to program expectations and policies.
• Guide students through the enrollment process including:
• Continuously follow up with the students to ensure all documentation is received as required.
• Making sure the student understands and agrees with the transfer credit awarded
• Verifying all pre-requisite rules are met, including immunizations and background screenings.
• Meeting with students to explain and have them sign the enrollment agreement.
• Understand and maintain current knowledge of college policies and processes and relevant accrediting and regulatory agency guidelines.
• Provide guidance regarding securing the required paperwork needed for financing their education.

Position Requirements

• Minimum of an earned baccalaureate degree, preferred, or equivalent experience in lieu of education. Prior experience in higher education, student recruitment, retention, or marketing preferred.
• Excellent interpersonal, written, oral, and technical skills.
• Confident presence and customer-friendly demeanor.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office Products.
• Prior experience with Recruit and/or Colleague preferred.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Enrollment Counselor

Galen College of Nursing