Enrollment Coordinator

Auxiant; Cedar Rapids (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Gym membership reimbursement

Life Insurance

Long-term disability

Short-term disability

401K

Job summary

Auxiant, a Cedar Rapids-based independent TPA, invites applications for an Enrollment Coordinator. This role serves as a point of contact for plan sponsors, providers and internal customers and supports enrollment processing, ID card creation, COB coordination, and benefits-related tasks.

Responsibilities include daily enrollment processing, file interpretation, client phone support, and ensuring accurate certificate handling.

Qualifications

• Excellent written and oral communication skills required; ability to make verbal presentations.
• Ability to perform in a high pace working environment.
• Ability to multi-task multiple processes.
• Knowledge of and proficiency in Microsoft Office applications including Word, Outlook and Excel.
• Ability to learn and use insurance enrollment software.
• Excellent organizational and detail-orientation.

Responsibilities

• Process enrollments/changes/terminations for current clients.
• Understand 3rd party enrollment files and Connect for enrollment entries.
• Answer calls from employees, client contacts and providers; respond timely and accurately.
• Create ID Cards and audit for accuracy.
• Process coordination of benefits (COB) and update system instructions.
• Manage weekly inventory to ensure timely processing.

Skills

Communication skills

Multi-tasking

Office software

Insurance enrollment software

Organizational skills

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

MS Office (Word, Outlook, Excel)

Insurance enrollment software

Job description

Description

Auxiant’s Mission Statement and Core Values

Mission:An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as an Enrollment Coordinator. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.

Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers

Essential Functions:

• Application processing all Enrollments/changes/terminations for current clients
• Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes
• Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately
• Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy
• Create Certificate of Creditable Coverages when appropriate
• Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary)
• Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately

Nonessential Functions:

• Other duties as assigned

Education/Qualifications:

• Excellent written and oral communication skills required; Ability to make verbal presentations
• Ability to perform in a high pace working environment
• Ability to multi-tasks multiple processes
• Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required
• Ability to learn and effectively use insurance enrollment software
• Excellent organizational skills and the ability to pay attention to detail required
• Excellent problem solving and analytical abilities required
• High school graduation or equivalent required; 1-3 years’ experience in insurance services, business administration or related field preferred
• Experience in health plan enrollment or an insurance or HMO related environment highly desirable
• Previous customer service experience preferred

*Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more