Enrollment Coach

State of South Carolina; Rock Hill (SC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Retirement plan

Flexible work schedules

Job summary

York Technical College, a public two-year institution, offers associate degrees, diplomas, and certificates. This Enrollment Coach role serves as a primary contact for students, families, and community members through in-person, phone, email, and electronic communication, assessing needs and connecting them with College services.

The position supports enrollment processes, answers questions, assists with applications and FAFSA, and helps with queues, admissions, financial aid, and registration.

Qualifications

• Associate's degree or higher required; transcripts may be requested.
• At least two years of progressively responsible customer service or enrollment-related experience.

Responsibilities

• Serve as primary contact for students, families, and community members via in-person, phone, email, and electronic communication.
• Assist students with admissions applications, FAFSA, document submission, and registration processes.
• Research and resolve enrollment-related issues across Admissions, Financial Aid, Academic Records, and other offices.
• Support enrollment-related events and campus service delivery; maintain knowledge of enrollment processes.
• Perform other duties as assigned.

Skills

Customer service

Student services

Enrollment services

Hospitality

Advising

Healthcare navigation

Banking

Education

Associate's degree or higher

Bachelor’s degree

Job description

York Technical College, a member of the South Carolina Technical and Comprehensive Education System, is a public, two-year institution of higher education that offers a variety of associate degrees, diplomas, and certificates. Through maximizing student success, the College seeks to contribute to the economic growth and development of York, Lancaster, and Chester counties and of the State.

The Enrollment Coach Performs The Following Functions

• Student Navigation and Customer Service - Serves as a primary point of contact for students, families, and community members through in-person, telephone, email, and electronic communication. Assesses individual needs, answers questions, manages lobby and queue activity, and connects individuals with appropriate College services and resources.
• Enrollment Process Assistance – Assists students with admissions applications, FAFSA completion, document submission, student technology platforms, registration processes, and other enrollment requirements. Explains required steps and helps students complete routine enrollment activities.
• Enrollment Issue Resolution and Advocacy – Researches and resolves enrollment-related issues involving Admissions, Financial Aid, Academic Records, Student Accounts, and other College offices. Coordinates next steps, communicates requirements, follows up as needed, and refers specialized matters to the appropriate office.
• Enrollment Services Support - Supports enrollment-related events, administrative workflows, and service delivery at assigned campus and tri-county locations. Maintains current knowledge of enrollment processes, communicates confirmed process changes, and reports recurring student concerns or service barriers.
• Performs other duties as assigned.

Minimum And Additional Requirements

• Associate's degree or higher
• At least two years of progressively responsible customer service, student services, enrollment services, hospitality, banking, healthcare navigation, advising, or related experience

Preferred Qualifications

• Bachelor’s degree
• Experience in college admissions, recruitment, enrollment services, advising, or a related student-services field

Applicants indicating degree(s) on the application may be required to provide unofficial copies of transcripts in the application process and official transcript upon hire.

Benefits For State Employees

• The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
• Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

• Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
• Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

• State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
• Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

• State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.