Enrollment and Registration Assistant - WSCE Bowman Training Center

Inside Higher Ed; Hagerstown (MD); On-site; USD 58,000 - 62,000; Part time

Job summary

A community college in Hagerstown, MD is looking for a part-time Enrollment and Registration Assistant. This role involves processing registrations and providing customer service to students and staff. Ideal candidates should have an Associate’s degree or be willing to pursue one and possess strong customer service skills. The position requires flexibility and the ability to manage various administrative tasks effectively.

Qualifications

• Associates Degree in a related field preferred or willingness to work towards it.
• Work experience including customer service; database experience is a plus.

Responsibilities

• Process noncredit student registrations and accept payment.
• Act as receptionist for the office, answer phone and assist callers.
• Provide excellent customer service to students and instructors.
• Perform light manual labor to keep the facility operational.

Skills

Customer service

Problem solving

Communication skills

Computer skills

Organizational skills

Education

Associates Degree in a related field

Job description

Enrollment and Registration Assistant - WSCE Bowman Training Center

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Enrollment and Registration Assistant - WSCE Bowman Training Center

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The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education (WSCE) registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.

Please note, this is part-time position for 25 hours per week.

The Standard Work Schedule Is

• Mondays: 8 a.m. - 5 p.m.
• Tuesdays: 8 a.m. - 5 p.m.
• Wednesdays: 8 a.m. - 4:30 p.m.
  
  

ORGANIZATIONAL RELATIONSHIPS

• The Enrollment and Registration Assistant reports directly to the Bowman Center Coordinator and is responsible to the onsite program manager and Dean of Workforce Solutions and Continuing Education.
• The Enrollment and Registration Assistant coordinates most closely with other BTC Enrollment and Registration Specialists, campus Registration staff, Workforce Solutions and Continuing Education staff and program managers.
  
  

Essential Duties

• Accepts noncredit student registrations by entering data into registration system and accept payment.
• Acts as receptionist for office, answer telephone, assist with callers and process phone in and walk-in registrations.
• Provides excellent customer service via phone or in person to students, staff and instructors.
• Provides information to students and instructors regarding class location, procedures, textbooks, material lists and other questions.
• Performs light manual labor in order to keep the facility operational and orderly.
• Addresses customer complaints and develop resolutions.
• Manages Continuing Education registration form imaging.
• Reconciles daily transactions and is responsible for accurate data entry.
  
  

Education And Experience

Associates Degree in a related field preferred or the willingness to work towards an associates degree if hired. Work experience to include customer service; database experience a plus.

Skills And Abilitites

Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.

WORKING ENVIRONMENT

Call Center environment with numerous interruptions. Must be able to lift 40 lbs.; expected to assist with classroom set up including moving table and chairs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Online Audio and Video Media

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