Enhanced Resident Services Coordinator

HallKeen Real Estate Management Inc.; Westfield (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health FSA

Dependent Care FSA

Short-Term Disability

Long Term Disability

Life Insurance

401(k) with matching contribution

Accrued Vacation

Sick

Job summary

Hallkeen Management is seeking an Enhanced Resident Services Coordinator for General Shepard Apartments in Westfield, MA. You will support residents with social services, connect them to resources, and collaborate with nurses and health agencies to plan on-site programming.

You will develop service plans, coordinate health and wellness initiatives, and assist with tenancy education and advocacy to maintain a safe, dignified community for seniors and others.

Qualifications

• Bachelor's degree in human services or related field preferred or 3+ years in resident services, case management, or community development.
• Proficiency with computers and technology; strong written and verbal communication skills.
• Experience building and maintaining community referral partnerships and serving diverse populations.

Responsibilities

• Welcome new residents and introduce the residents services program, helping connect them with local resources.
• Conduct intake, orientation, and needs assessments; develop individualized service plans; assist access to services and benefits.
• Build professional relationships to empower residents to improve quality of life and independence.

Skills

Communication skills

Relationship building

Program evaluation

Multitasking under pressure

Confidentiality

Russian language

Education

Bachelor's degree in human services or related field

Degree in social work or social services

Job description

About the Role:

Hallkeen Management is seeking a dynamic, hands‑on Enhanced Resident Services Coordinator to support residents at General Shepard Apartments an elderly and disabled housing community in Westfield, MA. Working alongside the Property Management team, you will bring a social service perspective to daily operations and connect residents with the support they need to live safely, independently, and with dignity.

You will partner with the on‑site wellness nurse and other health agencies to provide supportive services and plan and oversee on‑site programs such as fall prevention, nutrition, medication management, technology and social‑emotional well‑being. You will also provide lease education and tenancy support, helping build a healthy community that strengthens connections among residents, management, and the wider Westfield community.

Key Responsibilities:

Resident Engagement and Support:

• Welcome new residents and introduce them to existing neighbors. Explain the resident services program and your role in connecting them with local resources.
• Conduct intake, orientation, and needs assessments, then develop individualized service plans and support residents in successfully accessing services and benefits.
• Build trusting, professional relationships that empower residents to improve their quality of life and maintain independence.

Community Partnerships:

• Develop and maintain a cooperative network of local agencies.
• Serve as liaison between residents and referral agencies and actively seek out new services for residents.
• Create and regularly update a Resource Directory of state and local providers, including services for seniors, persons with disabilities, families, and emergency assistance.

Tenancy Preservation and Advocacy:

• Work with Property Management when a resident is at risk of eviction, offering prompt referrals and support to resolve rent payment issues, behavioral concerns, [hoarding/housekeeping concerns], and other lease violations.

Program Development and Outcomes:

• Coordinate on‑site health and wellness programming with nurses and health partners.
• Set annual program targets, track progress, and report outcomes to internal and external stakeholders.
• Use outcomes data to drive continuous program improvement.
• Handle other housing‑and resident‑related assignments as directed by your supervisor.

Requirements

Minimum Requirements:

• Bachelor's degree in human services or a related field plus at least 1 year of experience working with low‑income populations; or at least 3 years of experience in Resident Services, Case Management, Community development or Community organizing
• Working knowledge of entitlement programs, supportive services, and the local social service system, or a proven ability to develop that knowledge quickly
• Demonstrated ability to identify, develop, and maintain community referral partnerships
• Demonstrated experience working with diverse populations
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with computers and technology
• Ability to establish, track, measure, and report program objectives and results

Preferred Qualifications:

• Fluency in Russian (spoken and written), to better serve Russian‑speaking residents and their families
• Degree in social work or social services
• Experience in affordable housing programs
• Experience with program evaluation
• Ability to multitask and stay composed in fast‑paced or stressful situations
• Strong commitment to confidentiality when handling sensitive information

Benefits:

Full time position offers a competitive benefit program to include

• Medical
• Dental
• Vision
• Health FSA
• Dependent Care FSA
• Short‑Term Disability
• Long Term Disability
• Life Insurance
• Home and Auto Discount program
• Vendor Discount Program
• 401(k) with matching contribution
• Accrued Vacation
• Sick
• Personal time
• Paid Holiday Benefit