Enhanced Care Coordinator

Arkansas Provider Coalition LLC; Arkansas; On-site; USD 68,110,000 - 75,676,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Short-term disability

Long-term disability

Employee assistance program

Job summary

Arkansas Provider Coalition is seeking an Enhanced Care Coordinator to develop and monitor the Person-Centered Service Plan (PCSP) for members labeled as complex cases due to readmissions or guardianship changes.

You will collaborate with families, providers and care teams to ensure appropriate care and address barriers to access, while maintaining compliance and data security. Excellent communication and coordination are essential.

Qualifications

• Education: 2 years of college coursework in social work, psychology, sociology or health field; Bachelor’s preferred.
• Care coordination: 2 years minimum; 3–5 years preferred in managed care/AR PASSE; DCFS experience or LCSW/LMSW preferred.
• Strong communication, mediation and meeting facilitation skills.

Responsibilities

• Work directly with members and support circles to meet health and service needs.
• Regularly communicate with members, families, providers and stakeholders.
• Assist with unassigned cases to ensure seamless care transitions.
• Provide information and elevate risks to implement PCSP.
• Conduct weekly calls with care teams and stakeholders to coordinate care.
• Create materials to improve care efficiency and reduce risks.
• Schedule and manage appointments across Arkansas.
• Maintain compliance with regulations and data confidentiality.

Skills

Communication skills

Meeting facilitation

Coordination

Education

2 years college coursework

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Location:Only open to candidates residing in Arkansas

Department:Enhanced Care Coordination

Reports To:Enhanced Care Supervisor

Employment Status:Full-time

FLSA Status:Non-exempt

Our Story

Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care. Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Position Summary

Develops, implements, and monitors the Person-Centered Service Plan (PCSP) for assigned members designated as “complex cases” due to rapid hospital readmissions, guardian changes, juvenile system intervention, and various populations of members. These populations include, but are not limited to, Tier IV, Therapeutic Communities, Re-Entry Population, DCFS, and members on court orders for treatment. These members may have behavioral health needs, developmental/intellectual disabilities, substance use disorders, and other special conditions. The Enhanced Care Coordinator works closely with members, their families/guardians, their providers, and other members of their support circle to ensure the member receives the most appropriate care while addressing barriers to healthcare access.

Key Responsibilities

• Work directly with members and their support circles to meet health and service needs.
• Regularly communicate with members, families, providers, and stakeholders through various methods.
• Assist with cases not yet assigned to ensure seamless care transitions.
• Provide necessary information and elevate risks to implement PCSP effectively.
• Conduct weekly calls with care teams and stakeholders to coordinate care.
• Engage in discussions and meetings about assigned members.
• Create materials to improve care efficiency and reduce risks.
• Schedule and manage appointments and travel across Arkansas.
• Maintain compliance with relevant regulations and ensure data confidentiality.
• Maintain a home office with reliable internet and secure company assets.

Qualifications

• Education: Minimum completion of 2 years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field. Bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field preferred.
• Experience: Minimum of 2 years of experience in care coordination and at least 1 year of beginner-level experience with Microsoft Excel, Outlook, and Word. Ideally, applicants will have 3-5 years of experience in care coordination within managed care and/or the Arkansas PASSE (Provider-Led Arkansas Shared Savings Entity). Preferred qualifications include having experience with DCFS and holding either a Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW) certification.
• Skills: Strong communication skills in presenting both orally and in writing to individuals from diverse backgrounds and with different learning styles. Skill in mediation techniques and meeting facilitation strategies.
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Dependent Care FSA
• Company-paid life and AD&D insurance
• Voluntary life and AD&D insurance for yourself, spouse, and dependents
• Short-term disability
• Company-paid long-term disability
• Accident insurance, critical illness insurance, and cancer insurance
• Excellent student loan repayment benefit
• 12 paid holidays including one floating holiday
• Paid Time Off (PTO)
• 401(k) with company match
• Comprehensive Employee Assistance Program

Hiring Hourly Range

$23.77 – $26.41 hourly. The final offer will be determined based on the candidate’s level of education, relevant experience, and overall fit for the role.

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction for our members.

Equal Opportunity Employer:Arkansas Provider Coalition is an equal opportunity employer. Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.