English Services Coordinator

Coastal Horizons; Wilmington (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement savings plan/401K

Paid time off programs, rollover hours

Employee engagement activities, ...

Job summary

Coastal Horizons is seeking an Adult Behavioral Health Crisis Services Coordinator to oversee patient flow within crisis and outpatient services. The role emphasizes trauma-informed, person-centered communication and coordination with clinicians, nurses, EMS, and community partners.

Responsibilities include maintaining a real-time patient-flow system, routing arrivals to the appropriate service lines, coordinating intake and disposition, and serving as the operational contact for access

Qualifications

• Master’s degree in human services; two years of progressive experience in behavioral health assessment and treatment.
• Strong interpersonal and communication skills; trauma-informed and person-centered approach.
• Ability to coordinate multiple stakeholders across services and agencies.

Responsibilities

• Maintain a real-time patient-flow system reflecting referrals, arrivals, waiting individuals, service lines, urgency, and disposition.
• Coordinate movement between registration, screening, nursing, clinical assessment, provider evaluation, peer support, treatment, referral, and disposition activities.
• Support completion of intake assessments to ensure timely access to care as needed.
• Serve as the designated operational contact for access questions, arrival coordination, patient location, workflow status, and handoffs.
• Receive and coordinate communications from individuals, families, outpatient providers, hospitals, EMS, law enforcement, and community partners.
• Maintain professional, trauma-informed, and culturally responsive communication throughout the access and service process.
• Recognize changes indicating increasing behavioral urgency, medical concerns, intoxication, withdrawal, agitation, suicide risk, or safety needs.

Skills

Crisis coordination

Multidisciplinary collaboration

Education

Master’s degree in human services

Job description

Adult Behavioral Health Crisis Services Coordinator

Schedule: Full Time; Sunday - Thursday 10a - 6:30p OR Sunday - Wednesday 9a - 7p

Manage and facilitate crisis intervention. The Adult Behavioral Health Crisis Coordinator serves as the central operational point of contact for adults moving through Outpatient Services and Behavioral Health Urgent Care. This shared position coordinates patient flow from referral, arrival, and initial service routing through clinical assignment, evaluation, stabilization, referral, transfer, or discharge.

The position facilitates communication among individuals served, families, referral sources, Outpatient Services, BHUC staff, licensed clinicians, nurses, prescribers, peer-support staff, enrollment personnel, emergency departments, emergency medical services, law enforcement, and community providers.

This position coordinates the workflow but does not replace the initial access screening, nursing medical screening, comprehensive crisis assessment, provider evaluation, or clinical decision-making responsibilities of appropriately credentialed team members.

Graduation from an accredited University with a master’s degree in human services and two (2) years of progressive experience in behavioral health assessment and treatment.

• ~ Maintain a real-time patient-flow system reflecting referrals, arrivals, individuals waiting, assigned service line, preliminary urgency, assigned team members, current stage of service, pending actions, and anticipated disposition.
• ~ Coordinate movement between registration, screening, nursing, clinical assessment, provider evaluation, peer support, treatment, referral, and disposition activities.
• ~ Support completion of intake assessment or evaluation to ensure timely access of care as needed
• Serve as the designated operational contact for questions concerning access, arrival coordination, patient location, workflow status, available services, referrals, and handoff needs.
• ~ Receive and coordinate communications from individuals and families, outpatient providers, hospitals, emergency departments, emergency medical services, law enforcement, mobile crisis teams, pharmacies, and community partners.
• ~ Maintain professional, trauma-informed, person-centered, and culturally responsive communication throughout the access and service process.
• Recognize reported or observed changes that may indicate increasing behavioral urgency, medical concern, intoxication, withdrawal, agitation, suicide risk, violence risk, or other safety needs

Benefits

• Comprehensive medical, dental, and vision insurance
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events???????

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.