English and Spanish Speaking Contact Center Representative

Jerome's Furniture; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Vacation

Paid Holidays

Employee Discount Program

Gym Reimbursement Program

Job summary

Jerome's Furniture is seeking a Bilingual Call Center Representative in San Diego, CA to deliver exceptional customer service. Responsibilities include handling customer inquiries, managing delivery updates, and providing support to drivers.

The role requires strong communication skills, proficiency in E1 and C1 systems, and a flexible work schedule including nights and weekends. Comprehensive benefits include medical, dental, and life insurance, along with a 401(k) plan.

Qualifications

• Bilingual in English and Spanish for effective communication.
• Experience in customer service and handling inquiries.
• Proficient in using computer systems and software.

Responsibilities

• Provide courteous and professional customer service to customers.
• Complete daily reports and respond to emails and calls.
• Assist customers with delivery information and ensure satisfaction.

Skills

Bilingual (English and Spanish)

Customer service

Computer proficiency

Communication skills

Tools

E1

C1

Job description

English and Spanish Speaking Call Center Representative

Job Summary: Provide the highest level of customer service, continuously improving efficiency.

Responsibilities

• Provide courteous and professional customer service to customers.
• Complete the E/E report.
• Know computer functions and be proficient in E1 and C1.
• Assist customers with delivery time frames and current status.
• Inform customers of delivery updates regarding driver route and any delays.
• Confirm delivery with customers to ensure satisfaction.
• Provide delivery support to drivers.
• Respond to all emails including internal, short, and customer e‑mails.
• Answer all incoming calls from all queues.
• Complete SDD calls/txt report at 2 pm, 4 pm, and 6 pm.
• Prepare NAH/PPD report at 9 am, 1 pm, 4 pm, and 8 pm.
• Check delivery progress outcomes throughout the day for discrepancies.
• Respond to all code change request emails.
• Inspect merchandise (incoming and outgoing).
• Check snapshot code for delivery.
• Process returns merchandise.
• Conduct follow‑ups (external/internal).
• Provide customer service for walk‑in customers at CPU or lobby if needed.

Additional Responsibilities

• Work flexible schedule including nights, weekends, and holidays.
• Be able to meet company needs, including relocation and shift changes.
• Stay organized, self‑motivated, and reliable.
• Follow professional dress code.
• Maintain a safe work environment.

Benefits

• 401(k) Plan
• 401(k) Matching
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long‑Term Disability Insurance
• Employee Discount Program
• Employee Buying Program
• Gym Reimbursement Program
• Family Savings Account
• Employee Assistance Program (EAP)

Workplace Safety & Policies

Jerome’s is a smoke‑free and tobacco‑free environment. The company is a drug‑free workplace; all candidates must complete a background check and drug screen prior to employment.

Equal Opportunity Statement

Jerome’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment are contingent upon successful completion of a background investigation and a pre‑employment drug screen within 3 business days of a conditional offer.

Criminal history is not an automatic bar to employment and will be considered individually based on factors such as the relationship between the job sought and the offense, timing, nature, and other relevant information.