Engineering Technician II - Warranty

Rehlko; Hattiesburg (MS); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Work-life flexibility

Recognition and rewards

Development and career opportunities

Safe and inclusive workplace

Job summary

Rehlko is seeking an Engineering Technician – Warranty to analyze generator warranty claims, troubleshoot failures, and provide insights to improve reliability. You will work with engineering, QA, and customer service to diagnose issues and drive corrective actions.

The role requires generator system knowledge, electrical/mechanical expertise, and data-analysis skills to support warranty management and field issue resolution.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of engine/generator troubleshooting experience.
• Ability to read and interpret blueprints.
• Excellent troubleshooting skills.
• Experience using multimeters and basic gauges.
• SAP experience is preferred.
• Authorized to work in the US without sponsorship.

Responsibilities

• Review and analyze warranty claims for generators following policy.
• Perform diagnostic tests and troubleshoot returned units.
• Document findings with detailed reports on failures and parts.
• Collaborate with engineering to suggest design/process improvements.
• Keep accurate warranty data records and track failure trends.
• Support warranty forecasting and cost management.

Skills

Engine/generator troubleshooting

Blueprint reading

Troubleshooting

Multimeter use

Calipers & micrometers

Electrical knowledge (AC/DC)

Microsoft Office

Education

High School Diploma or GED

Associate's degree

Tools

SAP

Job description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!

Why You Will Love this Job

The Engineering Technician – Warranty will focus on warranty analysis for generator products. The Engineering Technician will work closely with engineering, quality assurance, and customer service teams to analyze warranty claims, troubleshoot issues, and provide insights to improve product reliability and performance. This role requires a solid understanding of generator systems, electrical/mechanical components, and data analysis techniques to support warranty management and resolution of field-related issues.

Specific Responsibilities

• Review and analyze warranty claims for generators, ensuring compliance with company policies and warranty guidelines.
• Perform diagnostic tests and troubleshooting procedures on returned generator units or components to identify root causes of failure.
• Document findings from warranty analysis, providing detailed reports on the nature of the failures, parts involved, and suggested corrective actions.
• Work closely with engineering teams to share insights from warranty analysis and recommend design or process improvements to enhance product reliability.
• Maintain accurate records of warranty-related data and track patterns or trends in failures that may impact product development.
• Collaborate with customer service and field technicians to gather additional information and clarify warranty-related issues.
• Analyze failure data and generate reports to support warranty forecasting and cost management.
• Provide technical support to warranty specialists, helping them understand technical issues related to generator performance and failure.
• Assist in the development and maintenance of testing procedures for generators under warranty claims.
• Support engineering teams with product failure investigations and assist in product design validation when necessary.
• Report to the Quality Manager – Home Energy. This role has no direct reports.
• Partner internally with Aftermarket Parts and Service, Design Engineering, Customer Service, Supplier Quality, Reliability Quality, and Manufacturing Engineering.
• Communicate with vendors regarding material issues and have limited contact with customers regarding quality issues.

Requirements

• High School Diploma or GED
• Minimum 3 years of engine/generator troubleshooting experience
• Ability to read and interpret blueprints
• Candidate must possess excellent troubleshooting skills
• Previous experience using multimeters and basic gages such as calipers, micrometers, etc.
• Engine troubleshooting skills required
• Experience with Microsoft Office Preferences
• Associate's degree
• Experience with SAP
• Usable knowledge of AC/DC circuits
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
• The Hourly range for this position is $25.15-$31.45.The specific Hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

Equal Opportunity Statement

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Rehlko is an equal opportunity/affirmative action employer.

ADA Statement

Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws.

Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability.

Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [e-mail].

Values

Curiosity – Seek, learn, share

Trust – Go farther together

Pace – Focus to go faster

Excellence – Find the win every day