Engineering Technician Apprentice

CITADEL Pacific Ltd; Tamuning (GU); On-site; USD 21,000 - 30,000; Full time

Job summary

CITADEL Pacific Ltd. in Guam seeks an Outside Plant Engineering Technician Apprentice to provide administrative, documentation, and coordination support while learning telecom outside plant work.

Under close supervision, you will help maintain project records, organize drawings, and assist with field and office tasks related to fiber and copper facilities. The role builds knowledge of telecommunications operations, safety, project documentation, and customer-focused service.

Qualifications

• Must have High School diploma or equivalent.
• Knowledge of basic office administration and recordkeeping practices.
• Familiarity with Microsoft Word, Excel, Outlook, and filing systems.
• Strong communication and customer service skills.
• Ability to learn telecommunications Outside Plant concepts and related terminology.

Responsibilities

• Provide administrative support to the Outside Plant Engineering team, including preparing routine correspondence, meeting notes, trackers, and status updates.
• Maintain organized electronic and hard-copy project files, including drawings, work orders, permits, material lists, invoices, photographs, and closeout documents.
• Assist with entering, updating, and retrieving project information, field notes, and as-built documentation in approved systems and shared folders.
• Help assemble draft project packages for supervisor review, including supporting documents for construction work orders, permit applications, and internal approvals.
• Coordinate routine follow-up with internal departments, contractors, utilities, and government agencies as directed; document communications and escalated questions to the supervisor.
• Schedule or support project meetings, site visits, surveys, and contractor coordination activities; prepare agendas, attendance records, and action-item logs.
• Assist with inventory and material-list tracking for Outside Plant projects; compare received information against approved lists and flag discrepancies for review.
• Support field teams with document retrieval, location records, map or drawing printing, and other administrative needs during routine work and restoration activities.
• Participate in supervised site visits to observe outside plant facilities, construction practices, safety requirements, and project documentation processes.
• Learn basic terminology and workflow related to fiber, copper, FTTx, GPON, cable routes, work orders, permits, and as-built records.
• Use Microsoft Office and other assigned systems to create accurate spreadsheets, logs, presentations, and reports.
• Follow all IT&E policies, safety requirements, confidentiality expectations, and supervisor direction.
• Complete assigned training, participate in cross-training opportunities, and demonstrate steady progress toward established apprenticeship learning objectives.
• Perform other related administrative, coordination, or support duties as assigned.

Skills

Office administration

Data entry

Documentation

Customer service

Professional communication

Multitasking

Attention to detail

Teamwork

Safety awareness

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Outside Plant Engineering Technician Apprentice provides administrative, documentation, and coordination support to the Outside Plant Engineering team while learning the fundamentals of telecommunications outside plant work. Under close supervision, the apprentice helps maintain project records, organize drawings and work documents, coordinate routine follow-up, and support field and office activities related to fiber and copper facilities. This role is designed to build practical knowledge of telecommunications operations, safety, project documentation, and customer-focused service; it does not carry independent engineering, design approval, permitting, contractor oversight, or supervisory authority.

Essential Duties and Responsibilities

The Employee will:

• Provide administrative support to the Outside Plant Engineering team, including preparing routine correspondence, meeting notes, trackers, and status updates.
• Maintain organized electronic and hard-copy project files, including drawings, work orders, permits, material lists, invoices, photographs, and closeout documents.
• Assist with entering, updating, and retrieving project information, field notes, and as-built documentation in approved systems and shared folders.
• Help assemble draft project packages for supervisor review, including supporting documents for construction work orders, permit applications, and internal approvals.
• Coordinate routine follow-up with internal departments, contractors, utilities, and government agencies as directed; document communications and escalated questions to the supervisor.
• Schedule or support project meetings, site visits, surveys, and contractor coordination activities; prepare agendas, attendance records, and action-item logs.
• Assist with inventory and material-list tracking for Outside Plant projects; compare received information against approved lists and flag discrepancies for review.
• Support field teams with document retrieval, location records, map or drawing printing, and other administrative needs during routine work and restoration activities.
• Participate in supervised site visits to observe outside plant facilities, construction practices, safety requirements, and project documentation processes.
• Learn basic terminology and workflow related to fiber, copper, FTTx, GPON, cable routes, work orders, permits, and as-built records.
• Use Microsoft Office and other assigned systems to create accurate spreadsheets, logs, presentations, and reports.
• Follow all IT&E policies, safety requirements, confidentiality expectations, and supervisor direction.
• Complete assigned training, participate in cross-training opportunities, and demonstrate steady progress toward established apprenticeship learning objectives.
• Perform other related administrative, coordination, or support duties as assigned.

Education: High school diploma

Work Experience: No prior experience required.

Required Qualifications, Capabilities, And Skills

• Must provide a High School diploma or equivalent.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must be a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayors Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Special Knowledge, Skills and Abilities

• Knowledge of:
• Basic understanding of office administration, document control, and recordkeeping practices.
• Familiarity with Microsoft Office applications, especially Word, Excel, Outlook, and shared electronic filing systems.
• General awareness of workplace safety practices and the importance of following established procedures.
• Basic understanding of customer service and professional communication standards.
• Interest in learning telecommunications Outside Plant concepts, including fiber, copper, work orders, permits, material lists, and as-built records.
• Skills in:
• Organizing electronic and hard-copy files accurately and consistently.
• Entering and updating data, maintaining trackers, and preparing basic reports or spreadsheets.
• Preparing meeting notes, correspondence, agendas, and action-item follow-up.
• Communicating professionally and respectfully with employees, contractors, vendors, and internal departments.
• Managing multiple routine tasks, meeting deadlines, and following through on assigned work.
• Using sound judgment to identify missing information or discrepancies and escalating them to the appropriate supervisor.
• Ability to:
• Ability to learn technical terminology, systems, and processes through training and hands‑on support.
• Ability to follow detailed instructions and work effectively under close supervision.
• Ability to maintain confidentiality and handle company information appropriately.
• Ability to work independently on routine assignments while knowing when to ask questions or seek guidance.
• Ability to work collaboratively with office and field teams.
• Ability to participate in supervised outdoor site visits, including walking on uneven ground and working in varying weather conditions, consistent with safety requirements.